8x8 Contact Center
6.6#3 in agent assist softwareAndroidiOSWebAPI
Visit8x8 Contact Center vs OmVista AgentAssist
OmVista AgentAssist
5.1#19 in agent assist softwareVisitWhat both publish
| Fact | 8x8 Contact Center | OmVista AgentAssist |
|---|---|---|
| Compliance | The product page displays compliance marks for HIPAA, ISO 27001, FISMA, GDPR, PCI DSS, and SOC 2 Type II. | It can surface required language, missed disclosures, data risks, and procedural gaps during an interaction. |
| Founded | 1987 | 2004 |
| Headquarters | Campbell, California, United States | OnviSource states that it is headquartered in Dallas, Texas. |
| Pricing | 8x8 describes Contact Center pricing as a custom plan and directs prospective customers to request a quote or chat with sales. | The AgentAssist page offers a demo request; it does not state a price. |
| Purpose | 8x8 Contact Center brings agents, tools, and customer interactions together in a contact center platform. | AgentAssist provides real-time prompts, next-best actions, knowledge, and compliance guidance during customer interactions. |
| Support | 8x8 says its experts are available by phone Monday through Saturday, 6am–6pm PT, and provides online support resources. | OnviCare describes post-sale technical support and customer lifecycle assistance, and offers free pre-sale consultations. |
8x8 Contact Center plans
- 8x8 Contact CenterPriced on request
OmVista AgentAssist plans
No prices published.
Pick 8x8 Contact Center if…
It suits organizations seeking a contact center platform with voice and digital channels, AI features, workforce tools, and CRM connections. Teams should confirm pricing with sales because the plan is custom.
Pick OmVista AgentAssist if…
It suits contact centers looking for in-the-moment support across sales, service, retention, and compliance. It can also fit organizations seeking guidance for escalations and high-risk interactions.