8x8 Contact Center
6.6#3 in agent assist softwareAndroidiOSWebAPI
Visit8x8 Contact Center vs Forethought Solve
Forethought Solve
5.7#11 in agent assist softwareWebAPI
VisitWhat both publish
| Fact | 8x8 Contact Center | Forethought Solve |
|---|---|---|
| Analytics | Contact Center features speech analytics, unified interaction data, and a supervisor workspace. | Its analytics dashboard tracks CSAT, deflection rates, and speed, and suggests improvements to underperforming workflows. |
| Channels | The platform supports voice, chat, email, SMS, RCS, video, and social channels. | Solve supports customer support across chat, email, voice, SMS, Slack, mobile, and API. |
| Founded | 1987 | 2017 |
| Headquarters | Campbell, California, United States | 345 California Street, Suite 600, San Francisco, CA 94104, USA |
| Integrations | Its out-of-the-box CRM integrations include NetSuite, Salesforce, Zendesk, Microsoft Dynamics, and its local CRM. | Forethought lists more than 70 helpdesk, knowledge source, and other connectors, including Salesforce, Zendesk, Intercom, and Confluence. |
| Purpose | 8x8 Contact Center brings agents, tools, and customer interactions together in a contact center platform. | Solve is an omnichannel agentic AI agent designed to resolve customer inquiries from first contact through resolution. |
| Security | 8x8 describes role-based access with SSO and MFA, encryption in transit and at rest, configurable password policies, and fraud monitoring. | Forethought states it is compliant with ISO 27001 and certified for SOC 2, and that data is encrypted at rest and protected by TLS in transit. |
| Support | 8x8 says its experts are available by phone Monday through Saturday, 6am–6pm PT, and provides online support resources. | Forethought directs customers to [email protected] or their sales executive or customer success manager for help with security questions. |
8x8 Contact Center plans
- 8x8 Contact CenterPriced on request
Forethought Solve plans
- TeamPriced on request
- ProfessionalPriced on request
- EnterprisePriced on request
Pick 8x8 Contact Center if…
It suits organizations seeking a contact center platform with voice and digital channels, AI features, workforce tools, and CRM connections. Teams should confirm pricing with sales because the plan is custom.
Pick Forethought Solve if…
Solve suits support and customer experience teams looking to handle routine and complex inquiries across multiple channels. Teams that want automated workflows and human handoffs with conversation context may also find it relevant.