8x8 Contact Center
6.6#3 in agent assist softwareAndroidiOSWebAPI
Visit8x8 Contact Center vs Agent Assist (auto-AGENTS™)
Agent Assist (auto-AGENTS™)
5.3#14 in agent assist softwareWeb
VisitWhat both publish
| Fact | 8x8 Contact Center | Agent Assist (auto-AGENTS™) |
|---|---|---|
| Founded | 1987 | 2016 |
| Headquarters | Campbell, California, United States | Sunnyvale, California, USA |
| Integrations | Its out-of-the-box CRM integrations include NetSuite, Salesforce, Zendesk, Microsoft Dynamics, and its local CRM. | The product page lists Salesforce, Genesys, ServiceNow, Amazon Connect, Twilio, Zendesk, Dynamics, Webex, Slack, Five9, Intercom, OpenAI, and Snowflake among 500+ connectors. |
| Purpose | 8x8 Contact Center brings agents, tools, and customer interactions together in a contact center platform. | Agent Assist reads live transcripts, retrieves grounded answers, suggests next-best replies, and tracks sentiment while the human agent remains in control. |
8x8 Contact Center plans
- 8x8 Contact CenterPriced on request
Agent Assist (auto-AGENTS™) plans
- Agent Assist (auto-AGENTS™)Priced on request
Pick 8x8 Contact Center if…
It suits organizations seeking a contact center platform with voice and digital channels, AI features, workforce tools, and CRM connections. Teams should confirm pricing with sales because the plan is custom.
Pick Agent Assist (auto-AGENTS™) if…
It suits contact-center agents who need live guidance and supervisors who want real-time views across calls and teams. Teams using supported integrations may also find the handoff and alert features relevant.