Overview

1CRM is a customer relationship management platform available through cloud subscriptions and on-premise plans. Its listed capabilities include a visual sales pipeline, marketing automation, and mobile apps. Founded in 2005, the company is headquartered in Victoria, British Columbia, Canada. Teams comparing products in the CRM Software category can weigh its deployment options against the user, account, contact, and storage limits attached to each plan.

Key features

Visual sales pipeline: A visual pipeline is among the platform's listed capabilities for following sales activity.
Marketing automation: Marketing automation is included in the feature set.
Mobile apps: Mobile apps are listed, and the platform supports iOS and Android as well as web, Windows, macOS, and Linux.
Cloud and on-premise options: Plans include cloud subscriptions and on-premise deployments, including a free on-premise plan.

Pricing

1CRM uses a freemium model, with a free plan, paid pricing from $13/user/mo billed annually, and a 30-day trial. The listed annual subscription amounts are per user/month billed annually; the month-to-month amounts are monthly.

Plan	Price and billing	Listed limits
Startup (cloud subscription)	$13.00 USD per year; per user/month billed annually	Maximum 3 users, 300 accounts, 750 targets/leads/contacts, and 1 GB storage per user
Startup (cloud subscription, month-to-month)	$15.00 USD per month; month-to-month	Maximum 3 users, 300 accounts, 750 targets/leads/contacts, and 1 GB storage per user
Startup (free on-premise)	$0.00 USD; free forever on-premise	Maximum 3 users, 300 accounts, 750 targets/leads/contacts, and 1 GB storage per user
Startup+ (annual)	$20.00 USD per year; per user/month billed annually	Maximum 10 users, 600 accounts, 1,500 targets/leads/contacts, and 1 GB storage per user
Startup+ (month-to-month)	$23.00 USD per month; month-to-month	Maximum 10 users, 600 accounts, 1,500 targets/leads/contacts, and 1 GB storage per user
Professional (annual)	$29.00 USD per year; per user/month billed annually	Unlimited users, accounts, and targets/leads/contacts; 2 GB storage per user
Professional (month-to-month)	$33.00 USD per month; month-to-month	Unlimited users, accounts, and targets/leads/contacts; 2 GB storage per user
Enterprise (annual)	$34.00 USD per year; per user/month billed annually	Unlimited users, accounts, and targets/leads/contacts; 2.5 GB storage per user
Enterprise (month-to-month)	$39.00 USD per month; month-to-month	Unlimited users, accounts, and targets/leads/contacts; 2.5 GB storage per user
Professional (on-premise perpetual license)	$405.00 USD per month; one-time payment/user	Unlimited accounts and targets/leads/contacts
Enterprise (on-premise perpetual license)	$585.00 USD per month; one-time payment/user	Unlimited accounts and targets/leads/contacts

The smaller Startup tiers cap team size and records, while Professional and Enterprise cloud subscriptions list unlimited users, accounts, and targets/leads/contacts. Storage per user is 2 GB on Professional and 2.5 GB on Enterprise. On-premise perpetual-license plans list unlimited accounts and targets/leads/contacts, with no user or storage limit stated in the supplied plan details.

Platforms

1CRM is listed for web, Windows, macOS, Linux, iOS, and Android. The platform list includes desktop operating systems and mobile platforms, with mobile apps specifically noted.

Who it's for

1CRM may suit teams choosing between cloud access and an on-premise deployment, or comparing a free on-premise entry point with paid plans. Its Startup tiers set explicit limits on users, accounts, contacts, and storage, while the listed Professional and Enterprise cloud subscriptions remove the user, account, and contact caps. Teams should also consider that the two deployment types have different plan and billing structures.

Pros and cons

Pros

Offers both cloud subscription and on-premise plans, including a free forever on-premise option.
Lists a visual sales pipeline, marketing automation, and mobile apps.
Supports web, Windows, macOS, Linux, iOS, and Android.
Professional and Enterprise cloud subscriptions list unlimited users, accounts, and targets/leads/contacts.

Cons

Startup and Startup+ plans impose caps on users, accounts, and targets/leads/contacts.
Listed annual amounts and month-to-month prices differ, and the plan table uses different payment descriptions for cloud and on-premise options.
The supplied plan details do not specify on-premise user or storage limits for the perpetual-license tiers.

Alternatives

For customer-service-focused options, compare Vtiger CRM, Freshdesk, eGain Customer Engagement Hub, Intercom, and YundaDesk alongside the Customer Service CRM Software category. For broader CRM comparisons, the category also includes Oracle Siebel CRM, Pega CRM, and Agentforce Contact Center.

Verdict

1CRM's clearest distinction in the listed details is its combination of cloud subscriptions, on-premise choices, and a free on-premise plan. Its feature set names sales-pipeline visualization and marketing automation, while its platform list spans desktop and mobile systems. The main decision points are plan limits and deployment: the Startup options cap users and records, higher cloud tiers list unlimited users and records, and on-premise perpetual licenses have separate payment terms. The 30-day trial offers a way to assess fit before choosing a plan.

	1CRM	Reldesk
Free plan	Yes	No
Free trial	Yes	No
Paid from	$1.08/mo	—
Open source	No	No
Platforms	Web, Windows, macOS, Linux, iOS, Android	Web
Free plan	Yes	—
Paid from	$13/user/mo	—
Free trial	Yes	—
Visual sales pipeline	Yes	—
Marketing automation	Yes	—
Mobile app	Yes	—

1CRM vs Reldesk

1CRM

Reldesk