XpertCollection
The facts below are what the maker publishes about XpertCollection, checked and dated. Our editors have not written about it yet.
The facts
Each one read from XpertCollection's own pages, with the date it was checked.
What it does
- AI features
- It uses propensity-to-pay and risk scores, best-time and best-channel models, AI-drafted legal documents subject to human review, and speech analytics on recorded calls.checked 7 Oct 2026
- AI notice drafting
- Generative AI drafts legal notices and replies to received notices, which qualified humans review before dispatch.checked 7 Oct 2026
- Compliance
- The platform describes controls for calling windows, contact-frequency caps, approved templates, do-not-disturb and dispute holds, with touchpoints recorded in an audit trail.checked 7 Oct 2026
- Compliance controls
- The maker says the system enforces calling windows, contact-frequency caps, approved templates, do-not-disturb rules and dispute holds, and records actions in a time-stamped audit trail.checked 7 Oct 2026
- Data exchange
- Portfolios can be ingested via API or file, and the platform can sync with a loan management system through API or secure file exchange.checked 7 Oct 2026
- Deployment model
- Institutions can license the platform, use managed recovery services, or combine both models.checked 7 Oct 2026
- Digital outreach
- Its outreach engine supports SMS, WhatsApp Business, email, RCS, IVR and voice bots, with AI-based channel and send-time prediction.checked 7 Oct 2026
- Engagement models
- Institutions can license the platform, use managed recovery services, or combine both.checked 7 Oct 2026
- Field collections
- The field collections app supports geo-tagged visits, digital receipts and cash reconciliation.checked 7 Oct 2026
- Go-live
- The maker says institutions typically go live in weeks and describes a demo using the prospective client’s portfolio as a 30-minute walkthrough.checked 7 Oct 2026
- Integrations
- The platform can integrate with existing loan systems, telephony and dialers, payment gateways and UPI, DLT-registered SMS routes, WhatsApp Business and email providers.checked 7 Oct 2026
- Payments
- The platform orchestrates payments and reconciles receipts, while funds settle into the institution’s own accounts.checked 7 Oct 2026
- Portfolio types
- Supported portfolios include retail unsecured and secured loans, MSME and business loans, corporate exposures, microfinance and JLG portfolios, and acquired NPA pools.checked 7 Oct 2026
- Pricing
- Commercials are agreed in writing before go-live and may use per-account or volume-based SaaS licensing, success-linked managed-service fees, or hybrid structures.checked 7 Oct 2026
- Purpose
- XpertCollection is an AI-powered debt collections platform for financial institutions including banks, NBFCs, HFCs, ARCs, fintech lenders and MFIs.checked 7 Oct 2026
- Recovery lifecycle
- The platform combines digital outreach, tele-calling, field collections, legal notices, payments and analytics in one system.checked 7 Oct 2026
- Recovery workflow
- The platform covers digital outreach, tele-calling, field collections, legal notices, notice replies, payments, settlements and analytics.checked 7 Oct 2026
- Security
- The FAQ states borrower data is encrypted in transit and at rest, access is role-based with PII masking for agency users, and access and actions are logged.checked 7 Oct 2026
- Support
- The contact page lists phone support Monday through Saturday, 10:00–18:30 IST, and offers a demo request form.checked 7 Oct 2026
- Tele-calling
- The tele-calling suite includes predictive, progressive and preview dialing, call recording, speech analytics and automated calling-hour and frequency limits.checked 7 Oct 2026
- Third-party agency access
- Collection agencies and law firms can receive scoped logins limited to allocated accounts, with personally identifiable information masked according to the institution’s policy.checked 7 Oct 2026
The company
- Founded
- 2011checked 28 Sep 2026
- Headquarters
- The listed office is in Gurgaon, Haryana, India.checked 7 Oct 2026
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