WorkOrders
The facts below are what the maker publishes about WorkOrders, checked and dated. Our editors have not written about it yet.
Plans and prices
From WorkOrders's own pricing page, checked 5 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Van | 29 NZD a month | Up to 3 active team members · Unlimited work orders and customers · Email-to-work-order inbox · Job photos and attachments · Customer status emails · Billed monthly; excluding GST. |
| Crew | 79 NZD a month | Up to 10 active team members · Everything in Van · Multiple inbound mailboxes · CSV reporting and exports · AI job summaries and extraction · Billed monthly; excluding GST. |
| Yard | 149 NZD a month | Up to 25 active team members · Everything in Crew · Priority support · Multi-site customer histories · Onboarding and data import help · Billed monthly; excluding GST. |
| Fleet | Priced on request | More than 25 active team members · Everything in Yard · Help moving your history off your current system · Priced on how many you are; seats and price agreed with you. |
The facts
Each one read from WorkOrders's own pages, with the date it was checked.
What it does
- AI data handling
- The privacy policy says account content is not used to train AI models and that email content is sent to a third-party AI provider under business or enterprise terms that prohibit model training.checked 5 Oct 2026
- AI extraction
- AI extracts editable summaries and details from messages and describes attachments; its suggestions are not sent to customers automatically.checked 5 Oct 2026
- Customer portal
- Customers can view their jobs without an account and can add photos; signing in by email link is required to raise a new request.checked 5 Oct 2026
- Customer updates
- Status emails reply to the customer's original message, and customer replies are attached to the corresponding work order.checked 5 Oct 2026
- Dispatch
- New jobs are offered to the whole team, and the first technician to accept becomes the owner; office staff can reassign from the web app.checked 5 Oct 2026
- Integrations
- The site names Gmail and other IMAP mailboxes, the WorkOrders API, and customer portals as ways to bring requests in; it says Outlook and Microsoft 365 cannot be connected by mailbox sign-in and should be forwarded to a WorkOrders address.checked 5 Oct 2026
- Reporting
- The product includes saved reports, CSV exports and a workload calendar.checked 5 Oct 2026
- Security and privacy
- The privacy policy says data is encrypted in transit, connected mailbox credentials are encrypted at rest, company data is isolated, and roles restrict access.checked 5 Oct 2026
- Support
- The maker says support is handled by a person who can change the software, and it does not offer a 24-hour call centre.checked 5 Oct 2026
- Ways to create jobs
- Requests can enter through a WorkOrders address, an IMAP mailbox, the API or a customer portal.checked 5 Oct 2026
- What it does
- WorkOrders turns incoming emails and attachments into work orders, assesses urgency, offers jobs to the team and emails customers as work progresses.checked 5 Oct 2026
- Who it is for
- The maker lists manufacturing, construction, field services, property management and IT support as intended work settings.checked 5 Oct 2026
Where it runs
- Field app
- The field app is available for iPhone; the maker says Android is next.checked 5 Oct 2026
The company
- Headquarters
- Wellington, New Zealandchecked 28 Sep 2026
Money
- Plan limit
- Paid plans have active-member caps; the largest listed fixed plan allows 25 active members, while larger teams must discuss Fleet pricing.checked 5 Oct 2026
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