WellSky Human Services

What WellSky Human Services is

WellSky Human Services is a configurable cloud-based system for state programs managing protective services and related workflows. It connects complaint intake, screening, investigations, case management, care planning, and reporting. The public can submit complaints through the APS Web Intake Form; staff can also enter them manually or import existing data. Complaints can be routed to screeners, while investigative milestones are generated according to complaint type, state requirements, and agency standards. Case tools support different case types with assessments, diagnoses, care plans, and notes. The APS solution includes more than 40 standard reports and captures required National Adult Maltreatment Reporting System (NAMRS) data. Its Critical Incident Management module supports reporting, investigation, mitigation, provider compliance monitoring, corrective action plans, sanctions, and appeals. It can assign severity levels, calculate timelines, and schedule milestones, with administrators able to configure incident definitions and response requirements. An optional payer function supports claims processing, adjudication, payment voucher files, and interfaces with general ledger and accounts payable systems. Pricing is available by contacting WellSky or requesting a demonstration.