UseResponse
UseResponse combines customer feedback, help-desk ticketing, knowledge-base tools, and live chat in one support suite.
What UseResponse is
UseResponse combines customer feedback, help-desk ticketing, knowledge-base tools, and live chat in one support suite. It covers more than 10 channels, including email, social networks, live chat, community forums, and messaging services. The help desk includes a shared inbox, help center, Kanban view, queues, canned replies, macros, and automation. Feedback boards can be public or private and support anonymous ideas and votes, custom workflows, and voting limits. Integrations include Jira, Confluence, Slack, Salesforce, HubSpot, Zapier, Azure DevOps, Zoho CRM, Google Play Store, and Apple App Store. Messaging connections include Facebook Messenger, WhatsApp, Telegram, Viber, WeChat, VK, LINE, Twitter, and Instagram. A RESTful API supports custom integrations and app development. Deployment can be cloud-based or self-hosted on a customer server. UseResponse lists encryption, access controls, security audits, and GDPR and CCPA compliance.
Good
- Shared inbox, queues, macros, and ticket automation
- Feedback boards support anonymous ideas and votes
- More than 10 support channels
- Cloud and self-hosted deployment
- 14-day trial without credit card
Watch out
- No free plan
- No current mobile app for accessing UseResponse
- On-premise plan requires five agents minimum
- On-premise plan is paid annually
Who it suits
UseResponse suits support teams needing shared ticket handling, feedback collection, live chat, and a knowledge base. Self-hosting is available for organizations wanting installation on their own server.
Verdict
UseResponse brings help desk, feedback, chat, and knowledge-base functions together with broad integrations. Its cloud and on-premise options support different deployment preferences, but mobile access to the service itself is currently unavailable.
Plans and prices
From UseResponse's own pricing page, checked 8 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Enterprise Cloud Support Suite | $49 a month | all 3 solutions included: Feedback System · Help Desk + Live Chat · Knowledge Base Software · no limits on requests, messages or users (API and activity limits apply) · per agent / month; monthly or annually, with 20% off yearly |
| On Premise Support Solution | $120 a month | 5 agents minimum · $500/year per extra agent · installed on your server · 100% open code · per agent / month; paid only annually |
The facts
Each one read from UseResponse's own pages, with the date it was checked.
What it does
- API
- UseResponse offers a RESTful API for custom integrations and app development.checked 8 Oct 2026
- API access
- Yeschecked 19 Sep 2026
- Channels
- The site describes support across 10+ channels, including email, social media, live chat, community forums, and messengers.checked 8 Oct 2026
- Deployment
- UseResponse offers cloud and self-hosted/on-premise deployment, and the on-premise package is installed on the customer’s server.checked 8 Oct 2026
- Feedback
- The feedback portal supports public or private boards, anonymous ideas and votes, custom workflows, and voting limits.checked 8 Oct 2026
- Help center
- Yeschecked 19 Sep 2026
- Integrations
- Listed integrations include Jira, Confluence, Slack, Salesforce, HubSpot, Zapier, Azure DevOps, Zoho CRM, Google Play Store, and Apple App Store.checked 8 Oct 2026
- Messaging
- Live chat integrations include Facebook Messenger, WhatsApp, Telegram, Viber, WeChat, VK, LINE, Twitter, and Instagram.checked 8 Oct 2026
- Pricing limits
- Pricing is based on support-agent count and selected solution; the pricing FAQ says request, message, and user counts are unlimited, subject to API and overall activity limits.checked 8 Oct 2026
- Product
- UseResponse combines customer feedback, help desk, knowledge base, and live chat in a customer service suite.checked 8 Oct 2026
- Security
- The company says it uses encryption protocols, access controls, and regular security audits, and cites GDPR and CCPA compliance.checked 8 Oct 2026
- Shared inbox
- Yeschecked 19 Sep 2026
- SLA management
- Yeschecked 19 Sep 2026
- Support
- The support center offers documentation and a knowledge base, and says users can submit a ticket for assistance.checked 8 Oct 2026
- Ticket automation
- Yeschecked 19 Sep 2026
- Ticketing
- The help desk includes a shared inbox, help center, Kanban board view, queues, canned responses, macros, and automation tools.checked 8 Oct 2026
The company
- Company
- The site identifies 3CG ONSITE LLC and gives its address as 16192 Coastal Highway, Lewes, DE, USA 19958.checked 8 Oct 2026
- Headquarters
- 16192 Coastal Highway, Lewes, DE 19958, USAchecked 28 Sep 2026
Money
- Free plan
- Nochecked 19 Sep 2026
- Trial
- The 14-day free trial provides access to all features and does not require credit card information.checked 8 Oct 2026
Where it runs
- Mobile app
- The site FAQ says there is currently no mobile app for accessing UseResponse, while product pages describe mobile interfaces and SDK integrations for customer apps.checked 8 Oct 2026
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