Upper
Upper is route-planning software that assigns and sequences multi-stop work across drivers, vehicles, or crews, then connects routes with dispatch, field pro…
What Upper is
Upper is route-planning software that assigns and sequences multi-stop work across drivers, vehicles, or crews, then connects routes with dispatch, field progress, customer updates, and completion proof. Optimization can use locations, service duration, vehicle capacity, priorities, driver availability, and preferred time windows. Dispatchers send routes to the driver app, monitor completed and remaining stops in real time, and revise routes after dispatch. Drivers can attach photos, signatures, and notes to completion records with status, time, and location. Excel and CSV imports are validated for addresses, duplicates, and organization. Integrations include Shopify, WooCommerce, Monday.com, and GrazeCart, plus spreadsheet and API options. Upper runs on Android, iOS, and the web. Starter costs $40 a month per user and allows 250 stops per route. A seven-day trial needs no card, supports five users, and excludes customer SMS notifications from Professional features.
Good
- Sequences multi-stop routes using operational constraints
- Tracks stop progress in real time
- Captures photo, signature, and note proof
- Accepts Excel and CSV stop imports
- Offers Android, iOS, and web access
Watch out
- No free plan is available
- Starter allows 250 stops per route
- Trial excludes customer SMS notifications
- Customer SMS and other add-ons cost extra
Who it suits
Upper suits delivery, field-service, and route teams managing multiple vehicles or crews. Upper Solo is described for one person planning and driving a day, while Upper Crew targets larger route operations.
Verdict
Upper links route optimization with dispatch, tracking, imports, and proof of completion across web and mobile. Review stop caps, support levels, and add-on charges when selecting a plan.
Plans and prices
From Upper's own pricing page, checked 7 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Starter | $40 a month | 250 stops per route · Unlimited monthly routes · 10 driver profiles · 1,000 address book entries · 6 months route history · per user/mo |
| Professional | $48 a month | 500 stops per route · Unlimited monthly routes · 15 driver profiles · 2,500 address book entries · 1 year route history · per user/mo |
| Optimize | $71 a month | 1,500 stops per route · Unlimited monthly routes · 30 driver profiles · 10,000 address book entries · 2 years route history · per user/mo |
| Enterprise | Priced on request | 3,000+ stops per route · API & webhooks · Custom integrations · Dedicated success manager · Custom onboarding · SLAs · Let’s Talk |
The facts
Each one read from Upper's own pages, with the date it was checked.
What it does
- Add-ons
- Paid add-ons include customer SMS starting at $0.01 per text, customer live tracking at $20 per driver, capacity optimization at $25 per driver, and barcode scanning at $50 per company.checked 7 Oct 2026
- Dispatch and tracking
- Dispatchers can send routes to the driver app, track completed stops and remaining work in real time, and make changes after dispatch.checked 7 Oct 2026
- Integrations
- The integrations page lists Shopify, WooCommerce, Monday.com, and GrazeCart, among other services, and the product page also describes spreadsheet and API options.checked 7 Oct 2026
- Intended users
- Upper describes Upper Crew as a route operations suite for teams with multiple vehicles or crews, and Upper Solo as a planner for one person planning and driving their own day.checked 7 Oct 2026
- Proof of delivery
- Drivers can capture photos, signatures, and notes at a stop, with status, time, and location attached to the completion record.checked 7 Oct 2026
- Routing inputs
- Route optimization can use locations, service duration, vehicle capacity, priorities, driver availability, and preferred time windows.checked 7 Oct 2026
- Security and privacy
- Upper’s privacy policy says it collects account details such as name and email, device and operating system information, and data made available when a user connects a third-party service.checked 7 Oct 2026
- Spreadsheet import
- Upper accepts Excel or CSV uploads and says it validates addresses, detects duplicates, and organizes stops.checked 7 Oct 2026
- Support
- The pricing page lists email support on Starter, priority support on Professional, live chat on Optimize, and a dedicated success manager on Enterprise.checked 7 Oct 2026
- What it does
- Upper plans and runs multi-stop routes by assigning and sequencing stops across drivers, vehicles, or crews, then connecting routes to dispatch, field progress, customer updates, and proof of completion.checked 7 Oct 2026
Money
- Plan limits
- The pricing comparison lists different per-route stop caps, driver profile counts, address book capacities, and route history periods by plan.checked 7 Oct 2026
- Trial terms
- Upper offers a 7-day free trial without requiring credit card details; it includes Professional plan features except customer SMS notifications.checked 7 Oct 2026
- Trial user limit
- The pricing FAQ says up to 5 users can be added at no charge during the trial.checked 7 Oct 2026
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