Ubersmith
Ubersmith is a platform for businesses that sell digital infrastructure, including cloud, hosting, data center, telco or ISP, and managed services.
What Ubersmith is
Ubersmith is a platform for businesses that sell digital infrastructure, including cloud, hosting, data center, telco or ISP, and managed services. It combines usage-based billing, contracts, provisioning, support, monitoring, and customer operations. Billing can handle subscription, usage-based, hybrid, and one-time charges, with invoicing and payment collection automation. The platform includes quotes, orders, ticketing, reports, a customer portal, and alerts for monitored servers and switches. Integrations cover more than 60 credit card gateways, PayPal, ACH, QuickBooks, SureTax, listed cloud systems, and authentication services. APIs and an SDK support customer or vendor plugins. Ubersmith is available hosted or self-hosted through web and API access, with self-service installation and upgrades for self-hosted deployments. Pricing is available on request, and a trial follows a discovery call.
Good
- Handles subscription, usage, hybrid, and one-time billing
- Includes provisioning and infrastructure monitoring
- Offers hosted and self-hosted deployment
- Provides APIs and an SDK for plugins
- Supports customer portal and ticketing
Watch out
- Pricing requires a custom request
- Trial requires a discovery call
- Self-hosted PCI compliance remains the customer's responsibility
- Not a general-purpose ERP
Who it suits
Ubersmith suits infrastructure providers managing billing, provisioning, monitoring, support, and customer portals. It is intended for organizations able to evaluate hosted or self-hosted deployment.
Verdict
Ubersmith brings provider billing and operational workflows into one platform with flexible deployment. It is worth considering when infrastructure-specific functions matter more than general ERP coverage.
Plans and prices
From Ubersmith's own pricing page, checked 9 Oct 2001.
| Plan | Price | What it gives you |
|---|---|---|
| Ubersmith | Priced on request | Pricing not stated on the pages reviewed · Hosted or self-hosted options |
The facts
Each one read from Ubersmith's own pages, with the date it was checked.
What it does
- Accounting and tax
- Listed integrations include QuickBooks Online/Desktop and SureTax; the page also describes built-in tax support.checked 9 Oct 2001
- Cloud integrations
- The company lists integrations with AWS, OnApp, CloudStack, cPanel, VMware, Virtuozzo, SolusVM, and PowerDNS.checked 9 Oct 2001
- Compliance responsibility
- For self-hosted users, Ubersmith says it can provide certification evidence and suggestions, while the customer's system administrator remains responsible for overall PCI compliance.checked 9 Oct 2001
- Deployment
- The company offers hosted and self-hosted options; self-hosted users can install or upgrade through a self-service installer.checked 9 Oct 2001
- Extensibility
- Ubersmith provides APIs and an SDK for plugins, and says customers can create their own plugins or use ones provided by Ubersmith.checked 9 Oct 2001
- Integrations
- Ubersmith says it supports more than 60 credit card processing gateways, as well as PayPal and ACH.checked 9 Oct 2001
- Intended customers
- Ubersmith describes its target customers as businesses that sell digital infrastructure, including cloud, hosting, data center, telco/ISP, and managed services providers.checked 9 Oct 2001
- Monitoring
- The platform monitors devices and provides alerts for infrastructure such as servers and switches.checked 9 Oct 2001
- Notable limitation
- Ubersmith says it is not a general-purpose ERP and is not aiming to be the cheapest per-seat subscription tool.checked 9 Oct 2001
- Operations
- Core capabilities include quotes, orders, ticketing, reports, a customer portal, monitoring, and billing.checked 9 Oct 2001
- Purpose
- Ubersmith provides infrastructure operators a platform for usage-based billing, contracts, provisioning, and support.checked 9 Oct 2001
- Security integrations
- The company describes multi-factor and centralized authentication through Duo Security, Active Directory, and LDAP.checked 9 Oct 2001
- Support
- Support tickets may be opened around the clock by email, and Ubersmith generally responds within one business day; its US support office is open weekdays from 8 a.m. to 6 p.m. Eastern Time.checked 9 Oct 2001
Money
- Billing
- Its billing supports subscription, usage-based, hybrid, and one-time billing, with invoicing and payment collection automation.checked 9 Oct 2001
- Trial
- The demo page says a trial is available after a discovery call for either the self-hosted or hosted option; it does not state the trial duration.checked 9 Oct 2001
The company
- Founded
- 2002checked 28 Sep 2001
- Headquarters
- New York City, New York, United Stateschecked 28 Sep 2001
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