Traksend
Traksend is a web-based logistics operating system for courier and dispatch businesses, including independent US courier operators.
What Traksend is
Traksend is a web-based logistics operating system for courier and dispatch businesses, including independent US courier operators. Its dashboard displays active drivers on a live map, with GPS updates roughly every 30 seconds and position-based ETA estimates. Operators can group pickups and drop-offs into trips, sequence stops, and record each stop’s status, time, and proof. Tara, its WhatsApp assistant, extracts delivery details from orders and sends unclear cases to a human team member. Customers can track a delivery through a link without an account or app, and can receive SMS notifications if they do not use WhatsApp. Operators can set payments for before or upon delivery and send account details automatically. Tracking pages, messages, and payment details can use the operator’s branding; custom domains are listed for Growth and higher plans. Traksend offers a free plan and trial. Paid plans are Starter at 25,000 NGN a month, Growth at 50,000 NGN a month, and Scale at 90,000 NGN a month. A tracking link counts as one delivery, and unused deliveries do not expire.
Good
- Live map shows active drivers and ETA estimates
- Customers track deliveries without an account or app
- SMS notifications support customers not using WhatsApp
- Trips can group and sequence multiple stops
- Free plan and free trial are available
Watch out
- Web platform only; no driver mobile app
- Starter includes 5 drivers
- Custom domains require Growth or higher
- Paid plans list monthly prices
Who it suits
Traksend suits courier and dispatch operators who want to organize driver routes and provide customers with delivery updates. Its free plan may suit smaller operations, while plan limits specify staff and driver capacity.
Verdict
Traksend combines dispatch workflows, customer tracking, and payment handling for courier operations. Check delivery and driver limits against your team's needs before choosing a plan.
Plans and prices
From Traksend's own pricing page, checked 3 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Starter | 25,000 NGN a month | 150 deliveries/month · 150 WhatsApp notifications/month · 2 staff users · 5 drivers · Tara AI up to 75 deliveries/month · Monthly fee; pricing page also says each plan is a one-time purchase of delivery credit with no recurring lock-in. |
| Growth | 50,000 NGN a month | 500 deliveries/month · 500 WhatsApp notifications/month · 5 staff users · 15 drivers · Tara AI up to 400 deliveries/month · custom domain · Monthly fee; pricing page also says each plan is a one-time purchase of delivery credit with no recurring lock-in. |
| Scale | 90,000 NGN a month | 1,000 deliveries/month · 1,000+ WhatsApp notifications/month · 10 staff users · 30 drivers · Tara AI full access · data export · custom domain · Monthly fee; pricing page also says each plan is a one-time purchase of delivery credit with no recurring lock-in. |
| Pro | Priced on request | 1,000+ deliveries/month · 1,000+ WhatsApp notifications/month · custom staff and driver limits · unlimited/custom booking capacity · dedicated account manager · SLA agreement · Custom pricing; one-time purchase of delivery credit with no recurring lock-in. |
The facts
Each one read from Traksend's own pages, with the date it was checked.
What it does
- Customer tracking
- Customers can view delivery tracking from a link without creating an account or installing an app.checked 3 Oct 2026
- Data retention
- The privacy policy says GPS history is retained for 90 days, delivery records for 12 months by default, and closed-account data is deleted within 30 days except where legally required.checked 3 Oct 2026
- GPS tracking
- The operator dashboard shows active drivers on a live map, with GPS pings roughly every 30 seconds and ETA estimates based on position.checked 3 Oct 2026
- Integrations
- The privacy policy identifies Supabase for database and authentication infrastructure, Google Maps Platform for geocoding and map rendering, payment processors, and WhatsApp Business API providers as subprocessors or service providers.checked 3 Oct 2026
- Payment handling
- Traksend supports pay-before-delivery or pay-on-delivery and can send account details to customers automatically.checked 3 Oct 2026
- Privacy and compliance
- The privacy policy says Traksend operates in compliance with Nigeria’s Data Protection Act 2023 and that driver GPS tracking is active only during assigned deliveries and with consent.checked 3 Oct 2026
- Purpose
- Traksend describes itself as a logistics operating system for courier and dispatch businesses, including independent US courier operators.checked 3 Oct 2026
- Route management
- Operators can group multiple pickups and drop-offs into trips, sequence stops, and record status, time, and proof for each stop.checked 3 Oct 2026
- Security
- The privacy policy states that Traksend uses TLS for data in transit, AES-256 for data at rest, bcrypt password hashing, role-based access controls, and regular security reviews.checked 3 Oct 2026
- SMS fallback
- Traksend supports SMS notifications for customers who do not use WhatsApp.checked 3 Oct 2026
- Support
- The pricing page lists WhatsApp support on Starter, priority WhatsApp support on Growth, dedicated support on Scale, and a dedicated account manager on Pro.checked 3 Oct 2026
- White label
- Tracking pages, messages, and payment details can carry the operator’s business name and branding; own-domain support is listed for Growth and above.checked 3 Oct 2026
The company
- Headquarters
- Lagos, Nigeriachecked 28 Sep 2026
Money
- Plan limits
- Traksend says each package with a unique tracking link counts as one delivery, and deliveries do not expire when unused.checked 3 Oct 2026
Where it runs
- WhatsApp AI
- Its Tara assistant can extract structured delivery details from WhatsApp orders and send unclear cases to a human team member.checked 3 Oct 2026
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