Torq Case Management

What Torq Case Management is

Torq Case Management gives security teams a shared workspace for moving incidents through investigation and resolution. Torq workflows can create, update, investigate, and resolve cases, and can run when case events occur, such as observable enrichment, severity changes, or state transitions. The Cases view filters the backlog by severity, category, assignee, and other criteria. Teams can add autonomous-triage evidence to verified true-positive cases, with summaries, timelines, and recommended next steps supporting shift handoffs. Custom quick actions help users enrich observables, investigate cases, communicate across teams, and remediate threats. Other controls include saved views, SLA timers, access restrictions, reviews, runbooks, task assignment, dashboards, and case linking. Torq says cases are OCSF-compliant and extensible. It lists over 400 integrations, supports custom connections through webhooks and OAuth, and can synchronize cases with external ticketing systems such as Jira and ServiceNow. The product is part of Torq's AI SOC platform and is offered on web and API. Pricing is available on request; the product page offers a demo request rather than a displayed price.