TORI
TORI’s ShiftCoach is drive-thru performance management software for restaurant operators and teams.
What TORI is
TORI’s ShiftCoach is drive-thru performance management software for restaurant operators and teams. It listens to orders, follows crew performance in real time, and points to coaching opportunities. PowerBoard records meal upsells, size upgrades, and add-ons automatically, while helping managers compare locations and identify shift-level coaching gaps. In-store leaderboards present current performance, streaks, targets, recognition, and improvement from one shift to the next. Orders are automatically recorded and transcribed, with searches by keyword, store, or shift and tools to tag and share clips. Managers can compare results between locations. AskCoach accepts natural-language questions and returns coaching-ready answers with related recordings and suggested actions. TORI says ShiftCoach can go live in 24 hours, and customers can cancel anytime. Pricing is available by request through a demo; sales contact is [email protected].
Good
- Real-time order and crew performance tracking
- Automatic upsell, upgrade, and add-on tracking
- Searchable order recordings and transcripts
- Cross-location and shift coaching comparisons
- Natural-language coaching answers with recordings
Watch out
- Pricing is available only on request
- Designed for restaurant and hospitality operations
- Requires a demo request to begin
Who it suits
It suits restaurant operators and teams managing drive-thru service across one or more locations. The demo form is aimed at companies or brands and asks for location count and job title.
Verdict
ShiftCoach combines order listening, performance views, recordings, and coaching questions for restaurant teams. Its fit is strongest for operators that need shift-level and location-level visibility.
The facts
Each one read from TORI's own pages, with the date it was checked.
What it does
- AI insights
- AskCoach accepts natural-language questions and returns coaching-ready answers with relevant recordings and suggested actions.checked 4 Oct 2026
- AskCoach
- AskCoach accepts natural-language questions and provides coaching-ready answers with relevant recordings and suggested actions.checked 9 Oct 2026
- Audience
- ShiftCoach by TORI describes itself as using AI to help hospitality businesses improve customer interactions in real time.checked 9 Oct 2026
- Cancellation
- The site states customers can cancel anytime.checked 9 Oct 2026
- Contact
- The site lists [email protected] as a sales contact.checked 4 Oct 2026
- Deployment
- The site says ShiftCoach can go live in 24 hours.checked 9 Oct 2026
- Leaderboards
- In-store leaderboards display real-time performance, streaks, targets, recognition, and shift-by-shift improvement.checked 9 Oct 2026
- Named customers
- The site displays Arby's, Hat Creek Burger Company, KBP Brands, and KFC as customers.checked 9 Oct 2026
- Performance comparisons
- Managers can compare performance across locations and review coaching gaps by shift.checked 4 Oct 2026
- PowerBoard
- PowerBoard automatically tracks meal upsells, size upgrades, and add-ons, and helps operators compare locations and find coaching gaps by shift.checked 9 Oct 2026
- Pricing
- The site directs visitors to request a demo and does not display a price on the page.checked 4 Oct 2026
- Product
- ShiftCoach by TORI listens to drive-thru orders, tracks crew performance in real time, and identifies coaching opportunities.checked 9 Oct 2026
- Recordings
- ShiftCoach automatically records and transcribes orders so teams can search by keyword, store, or shift and tag and share clips.checked 9 Oct 2026
- Sales contact
- The site invites visitors to request a demo and lists [email protected] as a contact.checked 9 Oct 2026
- Target users
- The site presents ShiftCoach as a product for restaurant operators and teams, with demo form fields for company or brand, number of locations, and job title.checked 4 Oct 2026
- Upsell tracking
- PowerBoard automatically tracks meal upsells, size upgrades, and add-ons.checked 4 Oct 2026
The company
- Founded
- LinkedIn lists the company as founded in 2023.checked 9 Oct 2026
- Headquarters
- LinkedIn lists the company's headquarters as Boston, Massachusetts.checked 9 Oct 2026
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