Swoop Dispatch Management
The facts below are what the maker publishes about Swoop Dispatch Management, checked and dated. Our editors have not written about it yet.
The facts
Each one read from Swoop Dispatch Management's own pages, with the date it was checked.
What it does
- Agent interface
- The agent interface supports configurable views for different agent types and is described as easy to use and train.checked 7 Oct 2026
- Alerts
- Swoop provides proactive and reactive alerts to manage outliers, built on motor club specific machine learning.checked 7 Oct 2026
- APIs
- Agero describes an Admin API for upgrading dispatch systems with real-time transaction access and a Client API for extending roadside assistance across channels.checked 5 Oct 2026
- Buyer pricing
- The Swoop product page directs prospective customers to contact Agero and does not state a price or trial offer.checked 5 Oct 2026
- Dispatch algorithms
- Its dispatch algorithms are built on motor club experience, tested with the largest B2B provider in North America, and configurable to a market.checked 7 Oct 2026
- End-to-end management
- The platform supports digital, transparent, end-to-end management of roadside assistance events.checked 5 Oct 2026
- Integrations
- The platform connects to client and business systems through built in integrations or custom gateways.checked 7 Oct 2026
- Portals
- Client and dealer portals support requests, monitoring, and reporting.checked 7 Oct 2026
- Pricing availability
- The product page directs prospective customers to contact Agero to learn about its dispatch management solutions and does not state a price.checked 7 Oct 2026
- Privacy compliance
- Swoop states that it complies with the EU-U.S. Data Privacy Framework and its UK extension and is subject to U.S. Federal Trade Commission enforcement authority for that framework.checked 7 Oct 2026
- Provider software
- Agero describes its Swoop software for service providers as free and available as a desktop and mobile app for managing Agero jobs.checked 5 Oct 2026
- Purpose
- Swoop Dispatch Management is a configurable software platform for managing roadside assistance events, designed by motor clubs for motor clubs.checked 7 Oct 2026
- Support
- Agero says live roadside and accident management job support is available 24/7 through Swoop chat or by telephone.checked 7 Oct 2026
- Tow management
- Swoop offers integrated tow software or a Provider API to connect with solutions already in the market.checked 7 Oct 2026
- Web and mobile access
- Service providers can receive jobs through the Swoop website or mobile app, with download links to the App Store and Google Play.checked 7 Oct 2026
- Who it serves
- Agero describes Swoop as a platform for motor clubs, clients, customers, and providers, and says it supports configurable roadside solutions for fleets.checked 7 Oct 2026
The company
- Headquarters
- Medford, Massachusetts, United Stateschecked 28 Sep 2026
- Maker headquarters and history
- Agero lists its corporate headquarters in Medford, Massachusetts, and says it acquired Swoop in 2018.checked 5 Oct 2026
Where it runs
- Mobile app features
- The Swoop mobile app supports job updates, notifications, driver and job monitoring, photos, signatures and cash jobs.checked 5 Oct 2026
- Supported mobile platforms
- Agero says the Swoop Towing App is available for iOS and Android, with desktop access through app.joinswoop.com.checked 5 Oct 2026
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