SupportCandy
The facts below are what the maker publishes about SupportCandy, checked and dated. Our editors have not written about it yet.
Plans and prices
From SupportCandy's own pricing page, checked 20 Sep 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Personal | $79 a year | 1 site · Billed yearly, until cancelled |
| Professional | $149 a year | 5 sites · Billed yearly, until cancelled |
| Agency | $299 a year | 20 sites · Billed yearly, until cancelled |
| Personal (yearly) | $39.50 a year | 1 site · 1 year plugin updates · 1 year priority support · All extensions and integrations included · Billed yearly, until cancelled |
| Professional (yearly) | $74.50 a year | 5 sites · 1 year plugin updates · 1 year priority support · All extensions and integrations included · Billed yearly, until cancelled |
| Personal (lifetime) | $124.50, paid once | 1 site · Lifetime plugin updates and priority support · All extensions and integrations included |
| Agency (yearly) | $149.50 a year | 20 sites · 1 year plugin updates · 1 year priority support · All extensions and integrations included · Billed yearly, until cancelled |
| Professional (lifetime) | $249.50, paid once | 5 sites · Lifetime plugin updates and priority support · All extensions and integrations included |
| Agency (lifetime) | $499.50, paid once | 20 sites · Lifetime plugin updates and priority support · All extensions and integrations included |
The facts
Each one read from SupportCandy's own pages, with the date it was checked.
What it does
- AI assistant
- The AI assistant can summarize tickets, draft replies, and polish agent responses.checked 10 Oct 2026
- AI chatbot
- Its AI chatbot answers questions using trained knowledge-base data and can create a support ticket when it cannot resolve a query.checked 10 Oct 2026
- API access
- Yeschecked 20 Sep 2026
- Automation
- Premium extensions include workflows, automatic agent assignment, service-level agreements, scheduled tickets, and automatic ticket closure.checked 10 Oct 2026
- Customer portal
- Yeschecked 20 Sep 2026
- Help center
- Yeschecked 20 Sep 2026
- Hosting and limits
- The maker says the self-hosted product places no restrictions on the number of agents or tickets and stores data in the site's WordPress database.checked 10 Oct 2026
- Integrations
- Listed integrations include WooCommerce, Slack, Gravity Forms, Easy Digital Downloads, knowledge-base and FAQ plugins, LMS plugins, and email marketing tools.checked 10 Oct 2026
- Intended users
- The maker describes SupportCandy as suitable for customer-support teams across B2C and B2B industries, including e-commerce, education, healthcare, services, and software.checked 10 Oct 2026
- Notable limit
- The maker says premium add-ons cannot be purchased separately and are offered as a bundle.checked 10 Oct 2026
- Product
- SupportCandy is a self-hosted customer support and ticketing plugin for WordPress.checked 10 Oct 2026
- Security and privacy
- The plugin listing says it supports GDPR data retention and deletion, and its Private Credentials extension provides encrypted storage with permission controls.checked 10 Oct 2026
- Shared inbox
- Yeschecked 20 Sep 2026
- SLA management
- Yeschecked 20 Sep 2026
- Support
- The maker says premium add-on support is available for valid licenses, and its site lists support hours as Monday to Friday, 9:00 AM to 6:00 PM IST.checked 10 Oct 2026
- Ticket automation
- Yeschecked 20 Sep 2026
- Ticketing
- The plugin provides ticket management, private agent notes, customizable fields, filters, email notifications, and REST API support.checked 10 Oct 2026
Money
- Free plan
- Yeschecked 20 Sep 2026
- Trial and refund
- The maker says it does not offer a trial and advertises a 14-day money-back guarantee.checked 10 Oct 2026
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