SmartCOMM
SmartCOMM is customer communications management software for creating and managing personalized, interactive communications across channels.
What SmartCOMM is
SmartCOMM is customer communications management software for creating and managing personalized, interactive communications across channels. It is designed for enterprise-scale delivery and lists uses such as claims management, contracts, onboarding, policy administration, notices, renewals, statements, bills, and privacy disclosures. Output options include PDF, interactive PDF, HTML, email, SMS, images, Excel, PowerPoint, XML, DOCX, Adobe PostScript, and AFP. Communications can be generated in batches, on demand, through API requests, or from form submissions, using external business data, customer profiles, runtime data, or Salesforce data. Governance features include approval workflows, audit trails, locked regulatory content blocks, and conditional logic. The product page describes a multi-tenant SaaS architecture with elastic scalability, APIs, single sign-on, pre-built integrations, and active-active disaster recovery; an appliance deployment option is also listed. SmartCOMM is typically used in regulated environments or for sophisticated, high-volume, or multichannel communications, including in insurance, financial services, healthcare, utilities, and government. Pricing is on request and depends on communication volume, communication type, and user licenses.
Good
- Supports batch and on-demand generation, API requests, and form submissions.
- Offers a broad range of document and message outputs.
- Includes approval workflows, audit trails, and locked regulatory content.
- Supports Salesforce data and listed Salesforce integrations.
- Cloud and appliance deployment options are listed.
Watch out
- Pricing is available only on request.
- Cost depends on communication volume, type, and user licenses.
- Browser support is specified for particular browsers and operating systems.
Who it suits
SmartCOMM may suit organizations in regulated industries or with high-volume, multichannel communication needs. Listed sectors include insurance, financial services, healthcare, utilities, and government.
Verdict
SmartCOMM combines multichannel communication generation with governance tools and several deployment options. Buyers need to request pricing, which varies with communication volume, communication type, and user licenses.
Plans and prices
From SmartCOMM's own pricing page, checked 7 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| SmartCOMM | Priced on request | Enterprise solution; pricing varies by communication volume, type, and user licenses |
The facts
Each one read from SmartCOMM's own pages, with the date it was checked.
Where it runs
- Browser support
- The user interface is supported on Chromium-based Microsoft Edge, the latest Chrome on Windows and OS X, and the latest Firefox on Windows.checked 7 Oct 2026
What it does
- Cloud architecture
- The product page lists a multi-tenant SaaS architecture, elastic scalability, a documented API suite, single sign-on, pre-built integrations, and active-active disaster recovery.checked 7 Oct 2026
- Compliance
- The maker lists PCI DSS, SOC 1 and SOC 2, HIPAA, ISO/IEC 27001:2022, and other security and compliance programs.checked 7 Oct 2026
- Deployment
- The maker describes cloud-native SaaS and also lists a Smart Communications Appliance supported on VMware ESX, Hyper-V, Citrix Xen, KVM, AWS, Azure, and Docker.checked 7 Oct 2026
- Governance
- It includes approval workflows, audit trails, and locked regulatory content blocks for managing regulatory language across communications.checked 7 Oct 2026
- Integrations
- The maker's marketplace lists SmartCOMM solutions for nCino, Appian, Guidewire PolicyCenter, Hyland Nuxeo, Duck Creek Claims and Policy, and ICE Mortgage Technology MSP.checked 7 Oct 2026
- Intended customers
- The maker says SmartCOMM is typically used by organizations in regulated environments or with sophisticated, high-volume, or multichannel communications, including insurance, financial services, healthcare, utilities, and government.checked 7 Oct 2026
- Output channels
- Supported output includes print formats such as PDF and interactive PDF, HTML, email, SMS, image formats, Excel, PowerPoint, and XML-based output services.checked 7 Oct 2026
- Pricing limitation
- The maker says pricing depends on communication volume, communication type, and user licenses, and directs interested buyers to contact the company.checked 7 Oct 2026
- Purpose
- SmartCOMM is customer communications management software for creating and managing personalized, interactive, multichannel communications.checked 7 Oct 2026
- Salesforce support
- SmartCOMM for Salesforce is designed for Enterprise, Unlimited, and Performance editions, supports standard and custom objects, and integrates with the Salesforce mobile app for on-demand document generation.checked 7 Oct 2026
- Scale
- The maker describes SmartCOMM as designed to deliver personalized customer communications across preferred channels at enterprise scale.checked 7 Oct 2026
- Security
- The maker says it uses TLS with up to AES-256 encryption in transit, FIPS 140-2-compliant encryption at rest, and backups encrypted up to AES-256.checked 7 Oct 2026
- Use cases
- Listed applications include claims management, contracts, onboarding, policy administration, notices and renewals, statements and bills, and privacy disclosures.checked 7 Oct 2026
The company
- Founded
- 2004checked 28 Sep 2026
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