SiteOps
SiteOps is web-based maintenance request software for property managers.
What SiteOps is
SiteOps is web-based maintenance request software for property managers. Tenants can submit issues through property-specific forms that collect a category, unit or room number, description, name, email, and optional photo. Managers can track the requests on a work dashboard and move them through a Kanban board with new, in progress, and done statuses. Requesters can look up progress using a confirmation code and unit number. When an email recipient is configured in the app, new requests and status changes can trigger emails to the owner and requester. SiteOps runs in a browser and offers mobile access. Its Free plan costs nothing and covers one property and three requests per month. Paid plans are Starter at $29 a month, Growth at $79 a month, and Pro at $199 a month. Their published limits vary by tier for team access, categories, properties, requests, and branding. Paid-plan checkout includes a 30-day trial only for users who have not already used a trial. Support is available at [email protected].
Good
- Forms can collect an optional photo with each request.
- Kanban statuses track work from new through done.
- Requesters can check status with a code and unit number.
- Mobile access is available.
Watch out
- Free plan allows one property and three requests per month.
- Starter is $29 a month.
- Email notifications require an email recipient in the app.
- 30-day trial applies only to users who have not used one.
Who it suits
SiteOps suits property managers who want tenants to submit maintenance requests and a dashboard to track them. It can also suit tenants who need to check request status online.
Verdict
SiteOps covers tenant intake, request tracking, and public status lookup in a browser-based service. Compare the plan limits with the number of properties and monthly requests you need.
Plans and prices
From SiteOps's own pricing page, checked 15 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Free | Free | 1 property · 3 maintenance requests/month · email notifications · tenant status tracking · mobile-friendly forms · Powered by SiteOps branding |
| Starter | $25 a month | 3 properties · 10 maintenance requests/month · email notifications · tenant status tracking · custom categories · response badge · remove branding · 1 manager account · $300/year |
| Growth | $67 a month | 15 properties · 45 maintenance requests/month · email notifications · tenant status tracking · custom categories · response badge · remove branding · team management up to 5 staff · $804/year |
| Pro | $169 a month | unlimited properties · unlimited maintenance requests · email notifications · tenant status tracking · custom categories · response badge · remove branding · unlimited staff team management · $2028/year |
The facts
Each one read from SiteOps's own pages, with the date it was checked.
What it does
- API authentication
- The request API requires an authenticated owner context and checks that the property belongs to that owner.checked 15 Oct 2026
- Custom categories
- Managers can define categories such as HVAC, plumbing, pest control and landscaping.checked 15 Oct 2026
- Data handling
- The privacy policy says customer records and uploaded files are not sold.checked 15 Oct 2026
- Data isolation
- The terms prohibit accessing another customer workspace and say access may be limited to protect customers and payment integrity.checked 15 Oct 2026
- Documentation
- Public documentation consists mainly of product articles describing request workflows, statuses, API behavior and buyer guidance.checked 15 Oct 2026
- Email notifications
- The service can email owners about new requests and email requesters about confirmations and status changes.checked 15 Oct 2026
- Founder
- SiteOps articles identify Alexander Landaverde as founder and builder.checked 15 Oct 2026
- Independent mention: intake fields
- A Reddit post about SiteOps describes tenant requests containing category, unit, description, contact information and optional photos.checked 15 Oct 2026
- Independent mention: tracking workflow
- A separate Reddit post describes SiteOps as tracking request status, history, email updates and public lookup.checked 15 Oct 2026
- Integrations
- The privacy policy names Google sign-in, Stripe billing, AWS services, S3 photo storage, SES email and GA4 analytics.checked 15 Oct 2026
- Integrations and service providers
- The privacy policy names Google sign-in, Stripe billing, S3 photo uploads, SES transactional email, and GA4 analytics when enabled.checked 7 Oct 2026
- Intended users
- SiteOps describes itself as maintenance request software for property managers.checked 7 Oct 2026
- Kanban board
- Requests move through new, in-progress and done columns on an owner dashboard.checked 15 Oct 2026
- Licence
- The reviewed pages do not state an open-source licence or provide source-code licensing terms.checked 15 Oct 2026
- Limit: availability warranty
- The terms provide the service as-is and disclaim guarantees of uninterrupted operation or error-free output.checked 15 Oct 2026
- Limit: legal and professional scope
- The terms say the service does not replace code compliance checks, tax advice, safety review, legal review or professional judgment.checked 15 Oct 2026
- Limit: request quotas
- Free, Starter and Growth plans cap monthly requests at 3, 10 and 45 respectively; Pro is unlimited.checked 15 Oct 2026
- Limit: workflow scope
- SiteOps articles caution that it does not guarantee repair speed, emergency dispatch, tenant satisfaction or automatic completion.checked 15 Oct 2026
- Multi-property dashboard
- The dashboard supports switching between properties and filtering requests by property, category or status.checked 15 Oct 2026
- Photo upload API
- Photo attachments use a signed upload URL from /api/upload-url and are stored in an S3-backed location.checked 15 Oct 2026
Money
- Billing integration
- Paid subscriptions use Stripe Checkout and billing records include checkout, subscription, customer, invoice and webhook data.checked 15 Oct 2026
The company
- Company name
- A SiteOps buyer guide identifies the company name as SiteOps Technologies Inc.checked 15 Oct 2026
- Company operator
- The terms identify Alexander Landaverde / GrowSoft as the operator.checked 15 Oct 2026
Where it runs
- Platform
- The product describes a web-native architecture accessible from a browser without installing specialized local software.checked 7 Oct 2026
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