Shell Fleet Hub
Shell Fleet Hub is an online platform for UK businesses managing Shell Cards, expenses, and fleet activity.
What Shell Fleet Hub is
Shell Fleet Hub is an online platform for UK businesses managing Shell Cards, expenses, and fleet activity. Fleet managers can order, replace, terminate, or block cards and set restrictions by transaction value, volume, location, or day and time. The service monitors fuel, EV charging, and transactions, with configurable live reports available 24/7. It supports online invoicing and VAT recovery. Shell describes chip and PIN, fleet ID validation, real-time card authorisation, and Pay at Pump geofencing as security controls. Fraud detection can alert security experts to potentially fraudulent transactions, while users can configure account notifications. APIs connect Shell Card data and services with customer systems, apps, or websites for automated reporting and card management. Downloadable transactional reports cover up to 24 months, although some cases provide only three months. Shell says eligible businesses must have operated at least one year and pass a credit check. Pricing is on request.
Good
- Controls card ordering, blocking, and termination
- Sets restrictions by value, volume, location, and time
- Monitors fuel, EV charging, and transactions
- Provides live reports and VAT recovery
- APIs connect data with customer systems
Watch out
- Pricing is available only on request
- Requires at least one year in operation
- Eligibility includes a credit check
- Some reports cover only three months
Who it suits
Fleet Hub suits eligible UK businesses using Shell Cards, particularly larger fleets. Shell associates access with fleets of more than 11 vehicles; smaller fleets use Shell Fleet App.
Verdict
Shell Fleet Hub centralizes Shell Card controls, spending visibility, reporting, and API connectivity for UK fleets. Eligibility rules and limited historical reporting in some cases should be checked before choosing it.
Plans and prices
From Shell Fleet Hub's own pricing page, checked 11 Oct 2001.
| Plan | Price | What it gives you |
|---|---|---|
| Shell Fleet Hub | Priced on request | For UK businesses; Shell Card account access |
The facts
Each one read from Shell Fleet Hub's own pages, with the date it was checked.
Where it runs
- Access and platform
- Shell describes Fleet Hub as an online platform and links to its web portal; the product page does not state support for desktop or mobile operating systems.checked 4 Oct 2001
What it does
- Alerts
- Users can configure automated account activity notifications and customisable alerts for suspicious transactions.checked 11 Oct 2001
- API integration
- Shell APIs connect Shell Card data and services to a customer's own systems, apps, or websites and support automated reporting and card management.checked 4 Oct 2001
- Card controls
- Users can order, replace, terminate, or temporarily block fleet cards and set transaction limits by value, volume, location, or day and time.checked 11 Oct 2001
- Customer eligibility
- Shell says businesses must have operated for at least one year and pass a credit check to be eligible for a Shell Card; its support page associates Fleet Hub access with larger fleets.checked 4 Oct 2001
- Emergency support
- For a lost or stolen Shell Card, customers can block it immediately or call the 24/7 emergency customer service line.checked 11 Oct 2001
- Fleet eligibility
- Shell’s support page says larger fleets with more than 11 vehicles are allocated Shell Fleet Hub access; businesses with fewer than 10 vehicles use Shell Fleet App.checked 11 Oct 2001
- Fraud alerts
- Shell says its real-time detection system alerts security experts to potentially fraudulent transactions and users can configure account alerts.checked 4 Oct 2001
- Fraud detection
- Shell says its real-time detection system alerts security experts to potentially fraudulent transactions so customers can be notified of irregular activity.checked 11 Oct 2001
- Integrations
- Shell says Shell APIs can connect Shell Card data and services directly to customers’ own systems, apps, and websites.checked 11 Oct 2001
- Invoicing
- Shell Fleet Hub supports secure online invoicing and VAT recovery.checked 11 Oct 2001
- Monitoring and reports
- The platform provides fuel, EV charging, and transaction monitoring, with configurable live reports available 24/7.checked 4 Oct 2001
- Purpose
- Shell Fleet Hub is an online platform for managing Shell Cards, vehicles, and fleet finances.checked 11 Oct 2001
- Report history
- Shell says transactional reports up to 24 months old can be downloaded through Shell Fleet Hub.checked 11 Oct 2001
- Report history limit
- Fleet Hub holds transactional reports for the last 24 months, and in some cases only 3 months; older data requires contacting support.checked 4 Oct 2001
- Security
- Shell describes chip and PIN, fleet ID validation, real-time card authorisation, and Pay at Pump geofencing as security measures.checked 4 Oct 2001
- Security controls
- Shell describes Chip and PIN, fleet ID validation, real-time card authorisation, and Pay at Pump geofencing as security measures.checked 11 Oct 2001
- Spend reporting
- The platform provides real-time fuel spend insights and lets users monitor fuel usage, EV charging sessions, transactions, and live reports.checked 11 Oct 2001
- Support resources
- Shell directs users to Fleet Hub instructions on Zendesk, WalkMe task guidance, and customer support for additional help.checked 4 Oct 2001
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