ServiceNow Workflow Data Fabric
ServiceNow Workflow Data Fabric connects data across systems so AI agents and workflows can use it with business context and governance controls.
What ServiceNow Workflow Data Fabric is
ServiceNow Workflow Data Fabric connects data across systems so AI agents and workflows can use it with business context and governance controls. Its cloud service is available on the web and through an API. A unified data catalog adds context, while built-in governance and lineage tracking help ground decisions in trusted data. Connections do not require data to be duplicated, transferred, or copied. Primary Zero Copy Connectors query Snowflake, Databricks, and BigQuery in real time without copying data or using ETL. Integration Hub Enterprise links API-based systems to ServiceNow through more than 220 prebuilt spokes, and RPA Hub automates repetitive interface-driven work, including in systems without an API. Foundation includes Integration Hub Enterprise, ServiceNow Otto for Spokes, External Content Connectors, RPA Hub, Automation Center, primary Zero Copy Connectors, Data Catalog, and AI Data Explorer. Advanced adds Process Mining for Platform, Platform Analytics Advanced, Zero Copy Connectors, and Stream Connect for Apache Kafka. Both plans require a custom quote. Workflow Data Fabric Credits measure usage through a unified meter; a Workflow Data Fabric license is required to use them.
Good
- Connects systems without copying or transferring data.
- Catalog, governance controls, and lineage tracking are included.
- Primary connectors query three named data platforms in real time.
- Integration Hub Enterprise has 220+ prebuilt spokes.
- RPA Hub automates repetitive UI-driven tasks.
Watch out
- Pricing requires a custom quote.
- Credits require a Workflow Data Fabric license.
- Availability is in controlled go-to-market.
Who it suits
The product is intended for CIOs, data leaders, operations managers, analysts, and service representatives who need to act on data without switching systems. It may also suit teams connecting API-based services or automating repetitive tasks in systems without APIs.
Verdict
Workflow Data Fabric brings data connections, context, governance, and automation into a cloud offering for ServiceNow workflows and AI agents. Consider the license requirement for Credits and custom-quote pricing when evaluating the plans.
Plans and prices
From ServiceNow Workflow Data Fabric's own pricing page, checked 15 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Workflow Data Fabric Advanced | Priced on request | Foundation contents · Process Mining for Platform · Platform Analytics Advanced · Zero Copy Connectors · Stream Connect for Apache Kafka · Get Custom Quote |
| Workflow Data Fabric Foundation | Priced on request | Integration Hub Enterprise · Otto for Spokes · External Content Connectors · RPA Hub · Automation Center · Primary Zero Copy Connectors · Data Catalog · AI Data Explorer · Get Custom Quote |
The facts
Each one read from ServiceNow Workflow Data Fabric's own pages, with the date it was checked.
What it does
- 2025 ecosystem expansion
- At Knowledge 2025, ServiceNow announced expanded Workflow Data Fabric capabilities and ecosystem partnerships for real-time AI intelligence.checked 15 Oct 2026
- API
- ServiceNow publishes a REST API reference for accessing instance data and interacting with public REST APIs.checked 15 Oct 2026
- Automation
- RPA Hub automates repetitive UI-driven tasks across legacy systems, including systems without an API.checked 30 Sep 2026
- Availability
- ServiceNow announced Workflow Data Fabric as available in controlled go-to-market.checked 30 Sep 2026
- Data catalog
- The Data Catalog provides a searchable inventory enriched with metadata, context, lineage and governance policies.checked 15 Oct 2026
- Data movement
- The product connects to systems without requiring data to be duplicated, transferred, or copied.checked 30 Sep 2026
- Extensibility
- Integration Hub supports REST, SOAP, JDBC, PowerShell, SFTP, SSH, JSON/XML parsing and data-stream actions across subscription tiers.checked 15 Oct 2026
- Governance
- The product includes policy-based governance and lineage tracking intended to keep AI decisions grounded in trusted data.checked 15 Oct 2026
- How it works
- It connects data across systems, adds business context through a unified data catalog, and applies policy-based governance controls.checked 30 Sep 2026
- Installation
- Workflow Data Fabric Hub is installed from the ServiceNow Store, or arrives when the Zero Copy Connectors application is activated.checked 15 Oct 2026
- Integration Hub
- Integration Hub supports automation components and custom integrations, but requires a separate subscription according to the documentation.checked 15 Oct 2026
- Integrations
- Integration Hub Enterprise connects API-based systems to ServiceNow with 220+ prebuilt spokes.checked 30 Sep 2026
- Launch news
- ServiceNow announced Workflow Data Fabric on October 23, 2024, describing it as a real-time data layer built on the Now Platform and RaptorDB Pro.checked 15 Oct 2026
- Licence
- ServiceNow terms prohibit sublicensing, reverse engineering, copying and creating derivative works of ServiceNow Core Technology, indicating proprietary software.checked 15 Oct 2026
- License requirement
- A Workflow Data Fabric license is required to use Workflow Data Fabric Credits.checked 30 Sep 2026
- Limit: implementation burden
- A Gartner reviewer describes the platform as requiring heavy implementation resources and organizational planning and says alternatives may meet simpler needs.checked 15 Oct 2026
The company
- Company
- ServiceNow is headquartered at 2225 Lawson Lane, Santa Clara, California 95054.checked 30 Sep 2026
- Company founded
- ServiceNow states that it was founded in 2004.checked 15 Oct 2026
- Company headquarters
- LinkedIn lists ServiceNow headquarters in Santa Clara, California.checked 15 Oct 2026
- Company size
- LinkedIn lists ServiceNow as a public software-development company with more than 10,001 employees.checked 15 Oct 2026
- Founded
- 2004checked 28 Sep 2026
- Headquarters
- Santa Clara, California, USAchecked 28 Sep 2026
Money
- Free Hub component
- The Workflow Data Fabric Hub application itself is free for production and non-production ServiceNow instances.checked 15 Oct 2026
- Limit: cost
- G2’s review summary says 15 mentions describe the product as expensive, especially for smaller teams or simpler use cases.checked 15 Oct 2026
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