Sentimento
Sentimento turns customer feedback into sentiment trends, recurring themes, and summaries for executives.
What Sentimento is
Sentimento turns customer feedback into sentiment trends, recurring themes, and summaries for executives. It classifies reviews as positive, negative, mixed, or neutral, and extracts themes such as quality, service, price, and delivery. Feedback can be entered directly or uploaded from CSV and Excel files. Interactive charts and dashboards present trends, while evidence views identify the exact text spans supporting each classification. The service is available on the web and through an API, and the site says review data is processed securely and never shared. There is no free plan, but a 14-day trial requires no card. The trial allows three projects, three analyses per project, and 100 reviews per analysis. Starter costs $19.00 per month, Growth costs $49.00 per month, and Scale costs $129.00 per month. Support ranges from email to priority support, with onboarding on Scale. Plans increase project, analysis, and review allowances by tier.
Good
- Classifies four review sentiment categories
- Extracts recurring feedback themes
- Accepts CSV, Excel, and direct input
- Shows supporting text spans
- Interactive trend dashboards
Watch out
- No free plan
- Trial is limited to three projects
- Trial allows 100 reviews per analysis
Who it suits
Sentimento suits teams analyzing customer reviews, from small product teams to recurring-analysis groups and high-volume agencies. It is useful when traceable sentiment and theme results are needed.
Verdict
Sentimento provides structured sentiment, theme analysis, and evidence for customer feedback. Its tiered plans and limited trial make the intended analysis volume important when selecting access.
Plans and prices
From Sentimento's own pricing page, checked 4 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Starter | $19 a month | 5 projects · 20 analyses per project · 500 reviews per analysis · Email support · Core sentiment and theme analysis · $19/mo |
| Growth | $49 a month | 20 projects · 75 analyses per project · 2,500 reviews per analysis · Priority support · Faster queue priority and advanced visualizations · $49/mo |
| Scale | $129 a month | 75 projects · 250 analyses per project · 10,000 reviews per analysis · Priority support + onboarding · High-volume analysis operations · $129/mo |
The facts
Each one read from Sentimento's own pages, with the date it was checked.
What it does
- Beta offer
- Approved beta users receive 50% off Growth for the first 3 months, with seats approved in batches.checked 4 Oct 2026
- Dashboards
- Sentimento presents sentiment trends in interactive charts and dashboards.checked 4 Oct 2026
- Data privacy
- The site says review data is processed securely and never shared.checked 4 Oct 2026
- Evidence
- The product can pinpoint exact text spans that support each classification.checked 4 Oct 2026
- Inputs
- Users can upload CSV or Excel files or provide feedback through direct input.checked 4 Oct 2026
- Intended users
- The pricing page describes Starter for small teams validating product-market fit, Growth for active teams running recurring monthly analysis, and Scale for high-volume teams and agencies.checked 4 Oct 2026
- Purpose
- Sentimento turns customer feedback into sentiment trends, key themes, and executive-ready summaries.checked 4 Oct 2026
- Sentiment categories
- It classifies review sentiment as positive, negative, mixed, or neutral.checked 4 Oct 2026
- Support
- Starter includes email support; Growth and Scale include priority support, and Scale also includes onboarding.checked 4 Oct 2026
- Theme analysis
- It extracts recurring themes such as quality, service, price, and delivery.checked 4 Oct 2026
The company
- Company name
- The site footer identifies the company as Sentimento, Inc.checked 4 Oct 2026
Money
- Trial limits
- The 14-day trial requires no card and is limited to 3 projects, 3 analyses per project, and 100 reviews per analysis.checked 4 Oct 2026
