RightResponse AI
RightResponse AI is a web platform for managing reviews and business reputation.
What RightResponse AI is
RightResponse AI is a web platform for managing reviews and business reputation. It helps teams request reviews, respond to them, analyze customer feedback, compare competitors, and track visibility in Google Maps. Review requests can be sent by email or SMS, or started through employee QR codes, Zapier, in-app workflows, and Google Sheets. Its AI responder plans, drafts, and checks replies using approved company, brand, and location information. The platform also identifies recurring customer sentiment by topic and links findings to review evidence. Competitor tools compare feedback, ratings, review volume, response activity, and local businesses. The responder supports more than 60 languages and more than 100 review platforms, while safety agents flag personal and protected health information for exclusion from public replies. SMS requests are limited to the United States and Canada and incur extra charges.
Good
- Review requests support email, SMS, QR codes, Zapier, and Sheets.
- AI replies use approved company, brand, and location information.
- Sentiment findings stay connected to review evidence.
- Supports more than 60 languages and 100 review platforms.
- Tracks Google Maps visibility and competitor activity.
Watch out
- SMS requests are limited to the United States and Canada.
- SMS requests incur additional charges.
- Unused recurring add-on capacity expires after the following month.
Who it suits
It suits local businesses, agencies, and teams managing multiple locations, including multi-location organizations and larger enterprises or franchisors. Teams needing review analysis, competitor tracking, or review-response workflows may find its toolset relevant.
Verdict
RightResponse AI combines review requests, response assistance, customer-feedback analysis, competitor comparisons, and map visibility tracking. Check SMS availability and extra charges, and note that the free trial lasts seven days.
Plans and prices
From RightResponse AI's own pricing page, checked 1 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| PAYGO | $10 a month | buy usage credits · most Pro features · review responses, requests, surveys, map rank tracking and competitor analysis · monthly |
| Core | $19 a month | 100 review responses/month · 1,000 email requests · auto-generate and auto-publish · basic dashboard · monthly |
| Pro | $29 a month | 200 review responses/month · 2,000 email requests + 200 SMS · AI review requests · map rank tracking and competitor analysis · monthly |
| Pro+ | $44 a month | 500 review responses/month · 5,000 email requests + 500 SMS · advanced automation · competitor Voice of Customer · monthly |
| Agency | Priced on request | white-label portal · client permissions · bulk workflows · agency reporting · contact sales |
| Enterprise | Priced on request | multiple brands and regions · advanced analytics · API access and integrations · custom reporting · contact sales |
The facts
Each one read from RightResponse AI's own pages, with the date it was checked.
What it does
- Add-on expiration
- Unused recurring add-on capacity expires after the following month.checked 1 Oct 2026
- AI responder
- Its message-informed AI responder uses a multi-stage agent process to plan, write, and check review responses using approved company, brand, and location information.checked 1 Oct 2026
- Competitor intelligence
- Competitor analysis compares customer feedback, ratings, review volume, response activity, and local competitors, while Google Maps Rank Tracker measures search visibility.checked 1 Oct 2026
- Data subprocessors
- RightResponse AI lists Microsoft Azure, Insight Results Solutions, OpenAI, Anthropic, Twilio SendGrid, and Retool as subprocessors, with primary processing locations in the United States or India.checked 1 Oct 2026
- Integrations
- Review Requester accepts customer information through supported Zapier workflows, a RightResponse Google Sheet, or direct entry, and enterprise plans provide API access and integrations.checked 1 Oct 2026
- Language and source coverage
- The responder supports more than 60 languages and more than 100 review platforms.checked 1 Oct 2026
- Product purpose
- RightResponse AI is a review and reputation management platform for requesting reviews, responding to reviews, analyzing customer feedback, comparing competitors, and tracking Google Maps visibility.checked 1 Oct 2026
- Review requests
- Review requests can use email, SMS, employee QR codes, Zapier, in-app workflows, and Google Sheets.checked 1 Oct 2026
- Sensitive-data protection
- Dedicated safety agents identify protected health information and personally identifiable information so sensitive details can be kept out of public responses.checked 1 Oct 2026
- SMS limitation
- SMS review requests are available in the United States and Canada only and incur additional charges.checked 1 Oct 2026
- Support and managed service
- Customers can contact RightResponse AI by email or phone, book a demo with a co-founder, or use its Done For You review-management service.checked 1 Oct 2026
- Target customers
- The platform serves businesses and local teams, multi-location organizations typically operating 25–200 locations, enterprises and franchisors with 200+ locations, and agencies.checked 1 Oct 2026
- Voice of Customer
- Voice of Customer and sentiment analysis identify recurring strengths and problems at the topic level and keep findings connected to review evidence.checked 1 Oct 2026
Money
- Free trial
- The trial lasts 7 days, includes 1,000 usage credits and most Pro features, and requires no credit card.checked 1 Oct 2026
The company
- Headquarters
- Jacksonville, Florida, United Stateschecked 28 Sep 2026
