Refill Health
Refill Health is a web platform for employee mental health programs at Indian organisations.
What Refill Health is
Refill Health is a web platform for employee mental health programs at Indian organisations. It combines self-care, professional coaching and clinical therapy, assigning each member a clinically trained Care Navigator to interpret assessments, confirm a plan, coordinate appointments and track progress. Validated onboarding assessments can recommend therapy, coaching, self-care or a combination. Clinical therapy uses RCI-registered practitioners and approaches including CBT, DBT and ACT, with measures such as PHQ-9 and GAD-7. ICF-certified coaches support goals in areas including leadership, career transitions, performance and resilience. Self-care includes guided practices, short resets, themed packs, guided programs and meditation courses. AI assists recommendations, matching, self-care suggestions and risk indicators, while professionals retain clinical judgment. Employers receive aggregated reporting subject to thresholds, with individual names, therapy notes, session content and scores withheld, subject to a life-safety consent protocol. Pricing is customized per employee per month.
Good
- Combines therapy, coaching and self-care
- Dedicated Care Navigator for each member
- Uses RCI-registered and ICF-certified professionals
- Provides aggregated employer reporting
- Includes a 24×7 crisis line
Watch out
- Psychiatric consultations are not provided
- Medication prescriptions and management are unavailable
- Pricing requires a customized quote
- Primarily intended for Indian organisations
Who it suits
Indian organisations, employees and families, benefits leaders, managers, therapists, coaches, schools and colleges seeking coordinated mental-health support.
Verdict
Refill Health combines human-led care navigation with AI-assisted recommendations and multiple support paths. Organisations should request a quote and confirm that its clinical and medication limits fit their needs.
Plans and prices
From Refill Health's own pricing page, checked 9 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Custom organization plan | Priced on request | Pricing is scoped to organization size, salary profile, and selected services |
The facts
Each one read from Refill Health's own pages, with the date it was checked.
What it does
- AI
- Refill Health says AI supports care recommendations, matching, self-care suggestions and risk indicators, while qualified professionals remain responsible for clinical judgment.checked 9 Oct 2026
- Assessments and matching
- Validated onboarding assessments inform recommendations for therapy, coaching, self-care, or a combination, which a Care Navigator confirms.checked 9 Oct 2026
- Care model
- Its care model combines self-care tools, professional coaching and clinical therapy, with a dedicated Care Navigator guiding each member.checked 9 Oct 2026
- Care navigation
- Each member is assigned a clinically trained Care Navigator who helps interpret assessments, confirm a care plan, coordinate appointments, and track progress.checked 9 Oct 2026
- Care options
- Its program combines self-care, professional coaching, and clinical therapy, with psychiatric and crisis support also listed among its services.checked 9 Oct 2026
- Clinical care
- The company says clinical therapy is delivered by RCI-registered practitioners and uses evidence-based approaches including CBT, DBT, and ACT.checked 9 Oct 2026
- Clinical features
- Clinical therapy uses RCI-registered practitioners and evidence-based CBT, DBT and ACT approaches, with measures including PHQ-9 and GAD-7.checked 9 Oct 2026
- Coaching
- Professional coaching is delivered by ICF-certified coaches and covers areas such as leadership, career transitions, performance, and resilience.checked 9 Oct 2026
- Coaching features
- Professional coaching is delivered by ICF-certified coaches and uses ICF-aligned goals and progress measures.checked 9 Oct 2026
- Crisis support
- The company says member organizations include a 24×7 crisis line staffed by Care Navigators.checked 9 Oct 2026
- Data hosting
- Refill Health says it intends to host primary application databases and stored clinical records in India, while limited data may be processed outside India by global providers.checked 9 Oct 2026
- Intended users
- The platform serves employees and families, employers and benefits leaders, people managers, therapists and coaches, and schools and colleges.checked 9 Oct 2026
- Measurement and reporting
- Refill Insights provides organization-level engagement, outcomes, workforce trends, crisis activity, and ROI reporting, with information described as anonymized and aggregated.checked 9 Oct 2026
- Notable service limit
- Refill Health says it does not currently provide psychiatric consultations, medication prescriptions or medication-management services.checked 9 Oct 2026
- Pricing
- Pricing is described as per employee per month and customized to organization headcount and selected services; the site directs organizations to request a quote.checked 9 Oct 2026
- Privacy
- The company says employers receive aggregated cohort-level insights rather than individual names, session records, or scores, with a life-safety crisis exception governed by a consent protocol.checked 9 Oct 2026
- Product
- Refill Health describes itself as an AI-assisted, human-led employee mental health platform for Indian organisations.checked 9 Oct 2026
- Reporting privacy
- Sponsors receive anonymous, aggregated reports only when minimum reporting thresholds are met; therapy notes, session content and individual assessment scores are not disclosed to them.checked 9 Oct 2026
- Screening and matching
- The platform uses validated onboarding assessments to recommend a therapist, coach or self-care pathway, with a Care Navigator confirming the plan.checked 9 Oct 2026
- Security
- The privacy policy lists safeguards that may include encryption in transit and at rest, role-based access controls, access logging and security testing.checked 9 Oct 2026
- Security and compliance
- The homepage lists HIPAA, ISO/IEC 27001, GDPR, and India’s DPDP Act 2023 under enterprise security and compliance.checked 9 Oct 2026
- Self-care features
- Self-care includes guided practices, 90-second resets, themed packs, guided programs and meditation courses.checked 9 Oct 2026
- Session recording
- Refill Health says it does not currently use AI to record or transcribe counselling, therapy or coaching sessions.checked 9 Oct 2026
The company
- Founded
- 2023checked 28 Sep 2026
Alternatives to Refill Health
- 1
OpenUp
Free planAndroidiOSWeb7.8€249 one-time - 2
Calm Health
Free planAndroidiOSWebAPI7.3Free plan - 3
Oliva
AndroidiOSWeb6.9From €5 a month - 4
Headspace for Organizations
AndroidiOSWeb6.7From $45 a year - 5
Spill
AndroidiOSWeb6.6From £75 a month - 6
Intellect
AndroidiOSWeb6.5