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RealPage Resident Billing

RealPage Resident Billing is a web service for multifamily property owners and managers that bills residents for utilities and helps recover utility costs.

RealPage Resident Billing's website

What RealPage Resident Billing is

RealPage Resident Billing is a web service for multifamily property owners and managers that bills residents for utilities and helps recover utility costs. It supports RUBS and submetering, including the use of multiple methods at one property. Managers can configure combined rent and utility statements or utility-only statements, including electronic statements. Resident OneBill can show allocated utility charges alongside rent, amenity fees, carried balances, and other ledger charges. The service interfaces with major property management systems to identify residents to bill and upload accounts receivable charges; final bills can also be produced through automated processes or systems such as OneSite. Residents can use eBill and other billing and payment options. With Utilities With Remittances, RealPage Payments processes utility remittances rather than onsite staff. RealPage also describes redundant data verification, regulatory guidance, and security and financial controls. Status Tracker syncs with its project management systems so users can view notes, completed schedule dates, and file requests. Pricing is available on request. Customer service is available Monday through Friday, 7 am to 7 pm CST, and Saturday, 9 am to 6 pm CST.

Good

  • Supports RUBS and submetering methods.
  • Can combine rent, utilities, fees, and balances on statements.
  • Interfaces with major property management systems.
  • Processes utility remittances through RealPage Payments.
  • Includes Status Tracker for notes and file requests.

Watch out

  • Web platform only.
  • Pricing is available on request.
  • Customer service hours are limited to listed days and times.

Who it suits

It suits multifamily property owners and managers seeking utility cost recovery and resident billing. It may also suit properties needing configurable statements, varied billing methods, and payment processing.

Verdict

RealPage Resident Billing brings utility billing, resident statements, and remittance processing into a service designed for multifamily properties. Prospective customers will need to request pricing and check that its supported billing and property-management workflows fit their needs.

The facts

Each one read from RealPage Resident Billing's own pages, with the date it was checked.

Money

Billing accuracy
RealPage says its redundant data verification process is intended to make resident billing fast and accurate.checked 8 Oct 2026
Billing formats
The platform offers configurable combined rent and utility statements or utility-only statements, including electronic statements.checked 7 Oct 2026
Billing methods
RealPage says it supports common RUBS and submetering methods used across the U.S., including multiple methods at one property.checked 8 Oct 2026

What it does

Compliance support
RealPage says its regulatory team maintains a national database of state, county, and municipal rules affecting submetering, billing, and energy management.checked 7 Oct 2026
Final bills
Final bills can be generated and processed through automated processes or within property management systems such as OneSite.checked 8 Oct 2026
Integrations
The service interfaces with major property management software systems to identify billable residents and upload accounts receivable charges.checked 8 Oct 2026
Intended users
RealPage describes Resident Billing as a service for multifamily property owners and managers seeking utility cost recovery and more efficient resident billing.checked 7 Oct 2026
Payments
For Utilities With Remittances, RealPage Payments processes resident utility charge remittances instead of onsite staff.checked 7 Oct 2026
Pricing
The product page offers a Contact Us option and does not state a price.checked 7 Oct 2026
Purpose
Resident Utility Billing helps multifamily properties manage resident utility billing and cost recovery.checked 8 Oct 2026
Regulatory support
RealPage says its regulatory team maintains a national database of state, county, and municipal rules affecting submetering, billing, and energy management.checked 8 Oct 2026
Resident OneBill
Resident OneBill can show allocated utility charges alongside rent, amenity fees, balance carry-overs, and other resident ledger charges.checked 8 Oct 2026
Resident payments
Residents can use eBill and other billing and payment options to process and pay rent and utilities.checked 8 Oct 2026
Security and controls
RealPage says its data security and financial controls include adherence to international, federal, state, local, Card Association, and NACHA rules.checked 8 Oct 2026
Statement options
The platform offers configurable convergent or utility-only statements and rent ledger options.checked 8 Oct 2026
Status tracking
Status Tracker syncs in real time with RealPage project management systems and lets users view notes, schedule dates completed, and respond to file requests.checked 8 Oct 2026
Support
RealPage says customer care is available seven days a week for property managers and residents.checked 8 Oct 2026
Utility remittances
The Utilities With Remittances service provides monthly electronic statements and processes charge remittances through RealPage Payments rather than onsite staff.checked 8 Oct 2026

The company

Founded
1998checked 28 Sep 2026
Headquarters
Richardson, Texas, USAchecked 28 Sep 2026

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