REACH.ai
REACH.ai is an AI front desk for beauty, wellness, fitness, barber, medspa, and nail businesses.
What REACH.ai is
REACH.ai is an AI front desk for beauty, wellness, fitness, barber, medspa, and nail businesses. Its SARA assistant handles inbound phone calls, two-way texts, and website chat 24/7, answering questions and booking appointments. Appointment AI finds clients due or overdue for service and matches them with openings based on preferences, then supports pre-booking and client nurturing. Text AI runs configured campaigns and personalized bulk messages without importing client lists. Reputation AI contacts loyal repeat clients for feedback and connects with Google and social platforms such as Facebook for reviews. Email AI creates campaigns and images automatically, with editing and brand customization. Messages can include the client’s name, service provider, and service. REACH.ai says it integrates with point-of-sale systems. It is available on Android, iOS, and the web, with booking integration, SMS campaigns, advanced campaign automation, and client segmentation. REACH.ai is headquartered in Scottsdale, Arizona.
Good
- SARA handles calls, texts, and website chat
- Appointment AI matches clients with openings
- Supports SMS campaigns without importing lists
- Automates review and email campaigns
- Available on Android, iOS, and web
Watch out
- No free plan
- Some features depend on selected plan
- POS pricing and details require platform selection
Who it suits
REACH.ai suits beauty, wellness, fitness, barber, medspa, and nail businesses seeking automated front-desk communication and marketing. It is aimed at teams handling bookings, messages, reviews, and campaigns.
Verdict
REACH.ai combines automated appointment communication with text, review, and email marketing tools. Its 24/7 SARA service and multi-platform access are useful for client-facing businesses, while plan credits and feature availability require comparison.
Plans and prices
From REACH.ai's own pricing page, checked 7 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Fitness Base | $199 a month | 2,000 SMS Message Credits Per Month · Unlimited Emails · Unlimited Users |
| AI Front Desk Base | $199 a month | 2,000 SMS Message Credits Per Month · Unlimited Emails · Unlimited Users · SARA AI WebChat |
| AI Front Desk Essentials | $299 a month | 9,000 SMS Message Credits Per Month · Unlimited Emails · Unlimited Users · SARA AI WebChat · SARA AI Text |
| Fitness Essentials | $299 a month | 9,000 SMS Message Credits Per Month · Unlimited Emails · Unlimited Users |
| AI Front Desk Volume | $399 a month | 17,000 SMS Message Credits Per Month · Unlimited Emails · Unlimited Users · SARA AI WebChat · SARA AI Text |
| Fitness Volume | $399 a month | 17,000 SMS Message Credits Per Month · Unlimited Emails · Unlimited Users |
| AI Front Desk Phone | — | 17,000 SMS Message Credits Per Month · 300 Voice Minutes · SARA AI WebChat · SARA AI Text · SARA AI Phone |
The facts
Each one read from REACH.ai's own pages, with the date it was checked.
Where it runs
- Appointment AI
- Appointment AI matches clients due or overdue for service with openings based on their preferences and handles pre-booking and client nurturing.checked 7 Oct 2026
What it does
- Client communications
- SARA handles inbound phone calls, two-way texts, and website chat 24/7, including answering questions and booking appointments.checked 7 Oct 2026
- Data handling
- The privacy policy says it does not sell personal information as defined by U.S. state privacy laws and uses Standard Contractual Clauses and other lawful mechanisms for international transfers.checked 7 Oct 2026
- Email campaigns
- Email AI creates campaigns and images automatically and lets businesses edit and customize them to their brand.checked 7 Oct 2026
- Integrations
- The maker says REACH.ai is integrated with point-of-sale systems, while its partner page prompts users to select their platform for pricing and details.checked 7 Oct 2026
- Personalization
- The maker says messages can include the client’s name, service provider, and service, and are sent when relevant to the client.checked 7 Oct 2026
- Product
- REACH.ai describes itself as an AI front desk for beauty, wellness, fitness, barber, medspa, and nail businesses.checked 7 Oct 2026
- Reputation
- Reputation AI contacts loyal repeat clients for feedback and connects with Google and social media platforms such as Facebook for reviews.checked 7 Oct 2026
- Security
- The privacy policy says REACH.ai uses administrative, technical, and organizational safeguards and conducts privacy and security risk assessments.checked 7 Oct 2026
- Support
- The Help Center offers onboarding, dashboard, metrics, best-practice, cancellation, FAQ, and POS setup information, and directs users to its Client Success team for support.checked 7 Oct 2026
- Text marketing
- Text AI supports configured marketing campaigns and personalized bulk text messages without importing client lists.checked 7 Oct 2026
The company
- Headquarters
- The maker states that REACH.ai is headquartered in Scottsdale, Arizona.checked 7 Oct 2026
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