ProProfs Chat
ProProfs Chat combines website chatbot features with live agent chat, visitor tracking, and omnichannel chat.
What ProProfs Chat is
ProProfs Chat combines website chatbot features with live agent chat, visitor tracking, and omnichannel chat. It gives businesses a way to handle automated and agent-led customer conversations across its listed web, iOS, and Android platforms. The product lists 40 integrations and is based in Santa Monica, California. Essentials lists one operator and 100 AI conversations monthly, and Business lists one operator and 300 AI conversations monthly. Business Complete Elite lists three operators and 1,500 AI chats per month. Customer Delight Suite combines live chat, Help Desk, Knowledge Base, Survey Maker, and Qualaroo. The listed plan amounts include $1.99 per month for Essentials and $3.99 per month for Business, with annual billed amounts also displayed. Business Complete Elite lists $179.97 per month and also states $719.88 annually per operator. These plan details include differing operator counts and AI allowances, so those limits matter when considering the available tiers.
Good
- Free plan supports one operator.
- Includes website chatbot and live agent chat.
- Supports web, iOS, and Android.
- Lists 40 integrations.
- Visitor tracking and omnichannel chat are included.
Watch out
- Free plan is limited to one operator.
- Essentials lists 100 AI conversations monthly.
- Business lists 300 AI conversations monthly.
- Displayed Business Complete Elite billing amounts differ.
Who it suits
ProProfs Chat may suit businesses that want website chat combining automated responses and live agents, with visitor tracking. Its free single-operator plan may fit a solo operator; teams can consider paid tiers with additional listed AI chat allowances.
Verdict
ProProfs Chat offers a free single-operator starting point and paid tiers with stated operator and AI conversation limits. Compare those allowances and the displayed billing details when choosing a plan.
Plans and prices
From ProProfs Chat's own pricing page, checked 23 Sep 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Free Plan | Free | 1 operator · Forever free for a single operator |
| Essentials | $1.99 a month | 1 operator · 100 AI monthly conversations · $23.88 billed annually; page also displays $1.99 per month |
| Business | $3.99 a month | 1 operator/month · 300 AI monthly conversations · Page displays $3.99 per month and $359.88 billed annually; amounts appear inconsistent |
| Business Complete Elite | $179.97 a month | 3 operators · 1,500 AI chats/month · Annual billing; page also states $719.88 annually/operator |
| Customer Delight Suite | $499 a month | Live chat, Help Desk, Knowledge Base, Survey Maker, and Qualaroo · $5,988 billed annually |
The facts
Each one read from ProProfs Chat's own pages, with the date it was checked.
What it does
- Chat channels
- omnichannelchecked 23 Sep 2026
- Included agent seats
- 1checked 23 Sep 2026
- Listed integrations
- 40checked 23 Sep 2026
- Live agent chat
- Yeschecked 23 Sep 2026
- Paid from
- 1.99checked 23 Sep 2026
- Visitor tracking
- Yeschecked 23 Sep 2026
- Website chatbot
- Yeschecked 23 Sep 2026
Money
- Free plan
- Yeschecked 23 Sep 2026
The company
- Headquarters
- Santa Monica, California, USAchecked 28 Sep 2026
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