Pims Auto Dialer

What Pims Auto Dialer is

Pims Auto Dialer is Pimsware’s cloud-based SaaS dialer for outbound calling, inbound conversations, and contact center workflows. It supports predictive, inbound, outbound, and blended campaigns, as well as unattended dialing that can deliver prerecorded voice messages. Its adaptive algorithm is designed to route live calls to agents while handling answering machines, disconnected numbers, and operator intercepts. Campaign tools include agent scripts, call list management, dispositions, and configurable dialing settings. Teams can use CRM screen pops and import CRM call lists through FTP. The system provides recordings, call statuses, agent activity, and reports; recording can be automatic or controlled by an agent. Compliance controls include do-not-call lists, role-based permissions, time-zone restrictions, and FTC-related drop-call controls. The brochure says there is no minimum user count, call lists and U.S. and Canada outbound minutes are unlimited, and the line ratio can reach 4:1. Pimsware is based in the Atlanta area.