PetsApp
PetsApp is software for veterinary practices that combines client communication with practice tools.
What PetsApp is
PetsApp is software for veterinary practices that combines client communication with practice tools. Clients can book appointments through a website widget or client portal at any time, receiving confirmations and reminders. Staff can use two-way SMS, app messaging, WhatsApp, targeted SMS campaigns, video calls, and payment requests. The service includes wellness and loyalty plans, while CoPilot provides conversation guidance and symptom-based triage recommendations. Scribe turns voice recordings into consultation notes with structured medical-record formatting. Payments work in the app or through links sent by SMS or email; the listed fee is 2.9% + 30c per transaction. Pet and client details, reminders, and appointments can synchronize with listed practice-management systems. PetsApp also offers API access, iOS and Android apps, and web access. Pricing is on request, with the listed PetsApp plan at $220 a month, based on practices and vets. Home delivery is UK only.
Good
- 24/7 online booking with confirmations and reminders
- Two-way SMS, WhatsApp, and app messaging
- Voice-to-text consultation notes with structured formatting
- API access and listed practice-management integrations
- iOS, Android, and web availability
Watch out
- Pricing is on request
- Listed plan costs $220 a month
- Payments charge 2.9% + 30c per transaction
- Home delivery is UK only
Who it suits
It suits veterinary practices and professionals needing booking, messaging, telehealth, payments, and practice-system synchronization. Web, iOS, and Android access support staff and clients across devices.
Verdict
PetsApp brings veterinary communication, scheduling, payments, and documentation into one service. Its subscription pricing and transaction fee should be considered alongside the practice and vet count used to set costs.
Plans and prices
From PetsApp's own pricing page, checked 11 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| PetsApp | $220 a month | Number of practices and vets determines pricing · Digital payments: 2.9% + 30c per transaction · Pricing starts at $220 per month; the price is based on the number of veterinary practices and vets using the platform. |
The facts
Each one read from PetsApp's own pages, with the date it was checked.
What it does
- AI assistant
- CoPilot is an AI assistant for veterinary practices with conversation guidance and symptom-based triage recommendations.checked 11 Oct 2026
- API
- PetsApp offers API access and documentation to technology partners.checked 11 Oct 2026
- Client messaging
- The product supports two-way SMS and app messaging, WhatsApp, and targeted SMS campaigns.checked 11 Oct 2026
- Integrations
- PetsApp says pet and client information, reminders, and appointments automatically sync with practice management systems, and lists Advantage+, AltaPoint, AVImark, DVM Manager, ezvetpro, Impromed, IntraVet, Merlin, Teleos, RxWorks, Robovet, and VIA.checked 11 Oct 2026
- Intended customers
- PetsApp describes its platform as serving veterinary practices and veterinary professionals.checked 11 Oct 2026
- Payments
- PetsApp supports in-app payments and payment request links by SMS or email; the official product page lists a 2.9% + 30c per-transaction fee.checked 11 Oct 2026
- Regional feature limit
- PetsApp’s home delivery feature is marked UK only.checked 11 Oct 2026
- Scribe
- Scribe generates consultation notes with voice-to-text transcription and structured medical record formatting.checked 11 Oct 2026
- Security and privacy
- PetsApp says it complies with the Data Protection Act 2018 and UK GDPR, uses technical and organizational safeguards, and stores data on AWS in the EEA; it says appointment-related data is retained for seven years.checked 11 Oct 2026
- Support and onboarding
- PetsApp says it can set up an account and train the team within one week, with its team available when needed; it also links to a help center and support contact.checked 11 Oct 2026
- What it does
- PetsApp combines veterinary client communication and practice tools, including chat, appointment booking, reminders, payments, video calls, and wellness and loyalty plans.checked 11 Oct 2026
Where it runs
- Appointment booking
- Its booking widget lets clients schedule appointments online 24/7 and sends confirmations and reminders.checked 11 Oct 2026
- Mobile app
- The PetsApp app is listed as free on Apple’s App Store and is available for iPhone; the product site also links to Google Play.checked 11 Oct 2026
The company
- Founded
- 2020checked 28 Sep 2026
- Headquarters
- Minnesota, United Stateschecked 28 Sep 2026
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