Optima Health EAP
Optima Health EAP is an employee benefit providing confidential counselling, practical advice, information, and guidance for personal or professional challen…
What Optima Health EAP is
Optima Health EAP is an employee benefit providing confidential counselling, practical advice, information, and guidance for personal or professional challenges. Support is available 24 hours a day, 365 days a year, with telephone access from anywhere in the world. Topics include health and wellbeing, money worries, caring, consumer and legal matters, family and home, and work-life issues. Counselling is available across the UK by video or telephone, and in person when clinically required. Existing users can also access telephone and live chat support alongside a lifestyle platform. A Manager Support hub gives line managers tools and guidance for employee mental health or social wellbeing issues. Optima Health’s wider offering lists CBT, trauma-focused CBT, EMDR, and psychology among advanced interventions. The EAP page describes the service as a free benefit to employees, while inviting organisations to enquire for more information; no price is displayed. The listed platform is web, and the service is presented for organisations making support available to their teams.
Good
- Available 24 hours a day, 365 days a year.
- Telephone support is accessible worldwide.
- Counselling offered by video, phone, or in person.
- Covers financial, legal, family, and work-life topics.
- Dedicated resources are available for line managers.
Watch out
- Pricing is not displayed for organisations.
- In-person counselling is conditional on clinical need.
- The listed platform is web.
Who it suits
It suits organisations seeking an employee benefit for teams facing personal or work-related challenges. Line managers may also use its dedicated support hub for guidance on employee mental health and social wellbeing.
Verdict
Optima Health EAP offers round-the-clock employee support across a broad range of personal and work-related topics. Organisations should enquire directly about service details and pricing.
The facts
Each one read from Optima Health EAP's own pages, with the date it was checked.
What it does
- Access options
- The vendor says existing EAP users continue to access support by telephone and live chat, alongside a lifestyle platform.checked 7 Oct 2001
- Availability
- Telephone support is available 24/7, 365 days a year, from anywhere in the world.checked 8 Oct 2001
- Clinical options
- The vendor lists CBT, trauma-focused CBT, EMDR and psychology among advanced mental health interventions available under its wider offering.checked 7 Oct 2001
- Confidentiality
- The EAP page describes the service as confidential and says it provides employees with a safe, confidential space to discuss personal or professional challenges.checked 7 Oct 2001
- Counselling
- Counselling is available across the UK by video or telephone, and in person when clinically required.checked 8 Oct 2001
- Data protection
- Its customer data protection policy says EAP data may be processed to provide the contracted service and that special category data is processed under applicable UK GDPR conditions.checked 8 Oct 2001
- Head office
- Optima Health UK Ltd’s registered office is Meadow Court, 2 Hayland Street, Sheffield, S9 1BY.checked 8 Oct 2001
- Manager resources
- A dedicated Manager Support hub gives line managers tools and guidance for supporting employees with mental health or social wellbeing issues.checked 8 Oct 2001
- Pricing
- The EAP page describes the service as a free benefit to employees and directs organisations to contact Optima Health for more information; it does not state a price.checked 8 Oct 2001
- Pricing availability
- The EAP page invites organisations to enquire about the service and does not display a price.checked 7 Oct 2001
- Privacy and data location
- The website privacy policy says staff process personal data in the UK and that IT hosting and maintenance information is stored on servers in the European Union.checked 7 Oct 2001
- Privacy and security
- Optima Health says it takes appropriate security measures to prevent unauthorised access, disclosure, modification or destruction of personal data.checked 8 Oct 2001
- Purpose
- Optima Health EAP provides confidential counselling, practical advice, information and guidance to support employees’ mental wellbeing.checked 8 Oct 2001
- Service enhancements
- Optima Health says it introduced proactive risk-management staff training, refined escalation protocols and a move toward a predominantly employed staffing model for the EAP.checked 7 Oct 2001
- Service formats
- The EAP page specifies telephone support and counselling by video, telephone or in-person when clinically required.checked 8 Oct 2001
- Support topics
- The service covers health and wellbeing, money worries, caring, consumer and legal matters, family and home, and work-life issues.checked 8 Oct 2001
- Telephone support
- The service offers 24/7 telephone support accessible from anywhere in the world.checked 7 Oct 2001
- Topics covered
- Support areas include health and wellbeing, money worries, caring, consumer and legal matters, family and home, and work-life issues.checked 7 Oct 2001
- What it does
- Optima Health EAP provides confidential counselling, practical advice, information and guidance for employees facing personal or professional challenges.checked 7 Oct 2001
- Who it is for
- The EAP is presented as an employee benefit for organisations to make support available to their teams.checked 7 Oct 2001
- Who it serves
- The EAP is presented as an employee benefit for organisations and their teams.checked 8 Oct 2001
The company
- Company background
- Optima Health says its heritage traces back to 1947, when it began providing counselling and wellbeing services to postal workers.checked 8 Oct 2001
- Headquarters
- Optima Health lists its registered office as Meadow Court, 2 Hayland Street, Sheffield, S9 1BY.checked 7 Oct 2001
Alternatives to Optima Health EAP
- 1
HealthHero EAP
AndroidiOSWeb6.7From £0.34 a month - 2
Optum Global EAP
AndroidiOSWeb6.6 - 3
Health Assured Wisdom Wellbeing
AndroidiOSWeb6.5From £1.30 a month - 4
Spectrum.Life EAP+
AndroidiOSWeb6.5From £0.25 a month - 5
PAM Wellbeing
AndroidiOSWeb6.4 - 6
SupportLinc
AndroidiOSWeb6.3