OpenText Customer Identity and Access Management
OpenText Customer Identity and Access Management (CIAM) helps organizations manage customer digital identities and privacy while supporting personalized expe…
What OpenText Customer Identity and Access Management is
OpenText Customer Identity and Access Management (CIAM) helps organizations manage customer digital identities and privacy while supporting personalized experiences at scale. Its hybrid, event-driven platform manages the customer identity lifecycle. Purpose-driven controls limit access to information for lawful and legitimate purposes, while risk-based access can respond to context, location, or device. Customers can securely enroll themselves in products and services. Listed components include Identity Governance, Identity Manager, Access Manager, Advanced Authentication, Privileged Access Manager, Identity Foundation, and Data Access Governance. NetIQ Advanced Authentication supports passwordless and multifactor authentication through more than 30 methods and five integration interfaces. Listed standards and technologies include FIDO U2F, OAuth2, RADIUS, Kerberos, Active Directory Federation Services, and Google Authenticator. Advanced Authentication is offered as a cloud service or on premises, with off-cloud, public-cloud, and private-cloud deployment options. Its listed client operating systems are Windows, macOS, and Linux. OpenText describes a privacy-by-design approach that includes data discovery and minimization, pseudonymization, and anonymization. The paid CIAM solution has no stated price; prospective customers are directed to contact OpenText.
Good
- Risk-based access can respond to context, location, or device
- Supports secure self-service enrollment
- Passwordless and multifactor authentication methods
- Cloud and on-premises options for Advanced Authentication
Watch out
- Pricing is available by contacting OpenText
- Advanced Authentication’s listed client operating systems are Windows, macOS, and Linux
Who it suits
It is intended for organizations managing customer identities and privacy while offering personalized digital experiences. Its listed authentication and deployment options may suit teams with varied access-control requirements.
Verdict
OpenText CIAM covers identity lifecycle management, adaptive access, self-service enrollment, and privacy controls. Contact OpenText for pricing and to discuss the listed components and deployment options.
The facts
Each one read from OpenText Customer Identity and Access Management's own pages, with the date it was checked.
What it does
- Access control
- The solution supports purpose driven controls that limit access to information to lawful and legitimate purposes.checked 4 Oct 2026
- Adaptive access
- Risk based access can adjust according to context, location, or device.checked 4 Oct 2026
- Authentication
- NetIQ Advanced Authentication is a standards based framework that supports passwordless and multifactor authentication, with more than 30 methods and five integration interfaces.checked 4 Oct 2026
- Client operating systems
- Advanced Authentication lists client options for Windows, macOS, and Linux.checked 4 Oct 2026
- Deployment
- Advanced Authentication is available as a cloud based service or on premises, with off cloud, public cloud, and private cloud deployment options listed.checked 4 Oct 2026
- Identity lifecycle
- OpenText describes the CIAM platform as fully hybrid and event driven for managing the customer identity lifecycle.checked 4 Oct 2026
- Integrations
- Advanced Authentication lists support for standards and technologies including FIDO U2F, OAuth2, RADIUS, Kerberos, Active Directory Federation Services, and Google Authenticator.checked 4 Oct 2026
- Pricing
- The CIAM solution page directs prospective customers to contact OpenText and does not state a price.checked 4 Oct 2026
- Product components
- The listed components include Identity Governance, Identity Manager, Access Manager, Advanced Authentication, Privileged Access Manager, Identity Foundation, and Data Access Governance.checked 4 Oct 2026
- Purpose
- CIAM helps organizations securely manage customer digital identities and privacy while providing a scalable, personalized user experience for millions of customers.checked 4 Oct 2026
- Security and privacy
- OpenText’s CIAM white paper describes a privacy by design approach that includes data discovery and minimization, pseudonymization, and anonymization.checked 4 Oct 2026
- Self service enrollment
- The solution supports secure self service enrollment for products and services.checked 4 Oct 2026
- Support and services
- OpenText lists Professional Services, Support Services, Customer Success Services, Managed Services, and Premium Support for Advanced Authentication.checked 4 Oct 2026
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