Omilia Drive-Thru Voice AI
Omilia Drive-Thru Voice AI automates ordering conversations for quick-service restaurant drive-thrus.
What Omilia Drive-Thru Voice AI is
Omilia Drive-Thru Voice AI automates ordering conversations for quick-service restaurant drive-thrus. Omilia says it can automate 95%+ of orders, handling accents, background noise, complex phrasing, and natural language without rigid menus or scripted prompts. Its listed menu coverage includes regional items, limited-time offers, and modifiers. Completed orders go to the Kitchen Display System and are confirmed on-screen before a car moves forward. Dynamic upsell prompts adapt to the order, time of day, and current promotions; Omilia says these prompts drive a 3–8% lift in average check size. When a guest needs a person, the conversation transfers to a crew member with order context preserved. The product lists POS, KDS, HME Nexeo headset, and DMB integrations, plus loyalty program connections and REST API links to QSR systems. Omilia describes activation as requiring no in-store technical resource. Its deployment process includes discovery and design, agent building and training, a pilot and optimization phase, then rollout and scale. Pricing is available on request.
Good
- Automates 95%+ of drive-thru orders, according to Omilia.
- Sends completed orders to the Kitchen Display System.
- Transfers guests to crew with order context preserved.
- Lists POS, KDS, headset, and DMB integrations.
Watch out
- Pricing is available on request.
- Human handoff is needed when a guest requires a person.
- Support portal directs visitors to a login page.
Who it suits
It suits quick-service restaurants seeking to automate drive-thru ordering across restaurant locations. Restaurants with proprietary or legacy POS systems can ask about custom integrations.
Verdict
Omilia Drive-Thru Voice AI combines automated ordering, order routing, and staff handoff for drive-thru operations. Restaurants should confirm pricing and integration fit for their systems before moving through the listed deployment process.
Plans and prices
From Omilia Drive-Thru Voice AI's own pricing page, checked 4 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Drive-Thru Voice AI | Priced on request | Pricing not listed; book a demo |
The facts
Each one read from Omilia Drive-Thru Voice AI's own pages, with the date it was checked.
What it does
- Activation
- Omilia describes zero-touch restaurant activation that requires no in-store technical resource.checked 4 Oct 2026
- Customer deployment
- Omilia reported in July 2026 that its Taco Bell partnership covered more than 890 U.S. restaurants across 38 states.checked 5 Oct 2026
- Deployment
- Deployment proceeds through discovery and design, build and train, pilot and optimize, then rollout and scale across locations.checked 5 Oct 2026
- Drive-thru conditions
- The voice AI is designed to handle accents, background noise, and complex order phrasing, and to adapt to guest behavior in real time.checked 5 Oct 2026
- Human handoff
- When a guest needs a person, the system transfers the conversation to crew with the order context preserved.checked 5 Oct 2026
- Integrations
- The product page lists direct integrations with POS, KDS, HME Nexeo headsets, and DMB systems.checked 5 Oct 2026
- Menu coverage
- Omilia states the system supports 100% menu coverage, including regional items, limited-time offers, and modifiers.checked 5 Oct 2026
- Order automation
- The product page says it can automate 95%+ of drive-thru orders.checked 4 Oct 2026
- Order flow
- Completed orders are sent to the Kitchen Display System and confirmed on-screen before the car moves forward.checked 4 Oct 2026
- Order placement
- It sends completed orders to the Kitchen Display System and shows order confirmations on-screen before the car moves forward.checked 5 Oct 2026
- Purpose
- Omilia Drive-Thru Voice AI automates restaurant drive-thru ordering with natural, human-like conversations.checked 5 Oct 2026
- QSR system connections
- Omilia says it connects to QSR systems such as POS, DMB, menu middleware, and order management via REST APIs, with custom integrations supported for proprietary or legacy POS systems.checked 5 Oct 2026
- Security and compliance
- Omilia's platform page lists PCI-DSS, AICPA SOC 2 Type II, ISO/IEC 27001:2013, and UK NCSC CyberEssentials certifications, and EU GDPR, UK GDPR, CCPA, and HIPAA compliance.checked 5 Oct 2026
- Speech handling
- The product page says it handles accents, background noise, complex order phrasing, and natural language without rigid menus or scripted prompts.checked 4 Oct 2026
- Support
- Omilia links customers to a support portal that directs visitors to a login page.checked 4 Oct 2026
- Target users
- Omilia presents the product for quick-service restaurants seeking drive-thru automation across restaurant locations.checked 4 Oct 2026
- Upselling
- Its context-aware upsell prompts adapt to the order, time of day, and promotions; Omilia says they can lift average check size by 3–8%.checked 5 Oct 2026
The company
- Company history
- Omilia’s company page says CEO and co-founder Dimitris Vassos founded the company in 2002.checked 4 Oct 2026
- Headquarters
- Omilia lists its corporate headquarters in Larnaca, Cyprus.checked 5 Oct 2026
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