Nugget
Nugget is a business platform for customer service, support automation, and communications.
What Nugget is
Nugget is a business platform for customer service, support automation, and communications. It provides AI agents for sales, customer support, recovery, and onboarding through chat and voice channels. Teams can describe an agent in the no-code Builder, or visually create and edit chat workflows without engineering work. Evals lets teams check agents across different paths and edge cases before deployment, while conversation tools support performance review. Chat agents support more than 50 languages and can adapt to a customer’s language, tone, and dialect. Voice agents provide persistent context, real-time actions in connected systems, multilingual conversations, speech analytics, and contextual handoffs to people. Nugget connects with business systems through APIs, webhooks, or middleware, with clients selecting systems and exchanged fields. It states that data is encrypted, isolated by tenant, not retained for its LLM fallback, and not used to train general-purpose models. Cloud, hybrid, and on-premises deployment options are available. Pricing is provided on request.
Good
- No-code agent and workflow building
- Chat support for more than 50 languages
- Voice and chat channels
- Human escalation with context
- Cloud, hybrid, or on-premises deployment
Watch out
- Paid pricing requires a request
- Business-focused, not for children
- Integrations require connected systems
Who it suits
Nugget suits businesses and professional teams needing automated sales, support, recovery, or onboarding conversations. It is intended for business use rather than children.
Verdict
Nugget combines no-code agent creation, multilingual chat, voice automation, evaluations, and human escalation for business teams. Its deployment choices and stated security controls support organizations with specific infrastructure requirements, while pricing requires contacting the company.
The facts
Each one read from Nugget's own pages, with the date it was checked.
What it does
- AI data use
- Nugget says Client Data is not used to train general-purpose or foundation models.checked 9 Oct 2001
- Builder
- Its no-code Builder lets users create and deploy agents by describing them, without engineering work.checked 9 Oct 2001
- Certifications
- The site displays AICPA SOC, ISO 42001, ISO 27001, and ISO 27701 security benchmark badges.checked 9 Oct 2001
- Deployment
- Nugget says it supports cloud, hybrid, or on-premises deployments for enterprise needs.checked 9 Oct 2001
- Evaluations
- Its Evals feature tests agents across paths and edge cases before they go live.checked 9 Oct 2001
- Evaluations and insights
- Nugget’s homepage describes tools to test agents across paths and edge cases and review conversation performance.checked 9 Oct 2001
- Integrations
- The privacy policy describes integrations with client systems through APIs, webhooks, or middleware; clients choose which systems to connect and what fields to exchange.checked 9 Oct 2001
- Intended users
- The privacy policy says the services are intended for businesses and people acting professionally on their behalf, and are not intended for children.checked 9 Oct 2001
- Languages
- The Chat page says its agents support more than 50 languages.checked 9 Oct 2001
- Multilingual chat
- Nugget says its chat supports more than 50 languages and adapts to customer language, tone, and dialect.checked 9 Oct 2001
- No-code builder
- The site says teams can build, edit, and deploy chat workflows visually without engineering dependency.checked 9 Oct 2001
- Pricing and sales
- The site directs prospective customers to contact its team and asks for use case and monthly volume; it does not state a price on that page.checked 9 Oct 2001
- Product
- Nugget is a cloud-based customer service, support automation, and communications platform offered to businesses as SaaS.checked 9 Oct 2001
- Security
- The site states TLS 1.2+ in transit, AES encryption at rest, dedicated per-tenant isolation, zero data retention, and full audit logging for its LLM fallback.checked 9 Oct 2001
- Security certifications
- The site displays AICPA SOC, ISO 42001, ISO 27001, and ISO 27701 badges.checked 9 Oct 2001
- Support
- The Chat page describes human escalation with context when needed.checked 9 Oct 2001
- Support contact
- The contact page lists [email protected] for queries.checked 9 Oct 2001
- Use cases
- Nugget describes AI agents for sales, customer support, recovery, and onboarding.checked 9 Oct 2001
- Voice and chat
- Nugget offers voice and chat agents, including real-time actioning through connected business systems.checked 9 Oct 2001
- Voice features
- Voice features listed include persistent context, real-time workflow actions, multilingual conversations, contextual human handoffs, and speech analytics.checked 9 Oct 2001
- What it does
- Nugget describes itself as a cloud-based customer service, support automation, and communications platform for businesses.checked 9 Oct 2001
- Who it is for
- Nugget says its platform is intended for businesses and people acting professionally on their behalf, and is not directed to children.checked 9 Oct 2001
The company
- Company origin
- Nugget says it began in 2021 inside Zomato and opened its platform to enterprises worldwide in 2025.checked 9 Oct 2001
- Founded
- 2021checked 28 Sep 2001
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