Nectar Diagnostics
Nectar Diagnostics is a web platform for tracking SIP call journeys across on-premises, cloud, and hybrid Unified Communications and Contact Center environme…
What Nectar Diagnostics is
Nectar Diagnostics is a web platform for tracking SIP call journeys across on-premises, cloud, and hybrid Unified Communications and Contact Center environments. It provides signaling visibility, post-call metrics, and media analysis, including in encrypted traffic. The platform correlates call legs across Teams, Genesys, Avaya, Cisco, SBCs, IVRs, and carriers through unique Correlation IDs. KPI dashboards show performance trends, quality metrics, and call outcomes, while alerts notify teams of anomalies. Listed capabilities include MOS scoring, jitter and packet-loss tracking, and SIP trunk monitoring. The vendor API guide lists integrations such as Skype for Business SDN, Ribbon SBCs, AudioCodes Mediant SBC, Cisco CUCM, Oracle SBC, Genesys Engage, and Avaya components. Diagnostics can export session data to Nectar DXP over HTTPS on port 443, with an HTTP proxy supported. DXP is described as Nectar’s secure AWS public cloud infrastructure, with US and EU service locations. Security controls include role-based permissions, strong password rules, login lockout, IP blacklisting, HTTPS support, and audit logs. Optional packet analysis may require network taps, spans, or API access to adjacent equipment. Pricing is available on request, and the product page invites prospective customers to request a demo.
Good
- Tracks SIP journeys across on-premises, cloud, and hybrid environments.
- Analyzes media, including encrypted traffic.
- Correlates call legs using unique Correlation IDs.
- Provides KPI dashboards and anomaly alerts.
- Exports session data to DXP over HTTPS.
Watch out
- Pricing is available only on request.
- Optional packet analysis may require network taps or spans.
- Optional packet analysis may need adjacent-equipment API access.
Who it suits
It suits enterprises and managed service providers working with communications and contact center environments. Teams considering optional packet analysis should account for possible network taps, spans, or adjacent-equipment API access.
Verdict
Nectar Diagnostics provides call-path visibility and metrics across multiple communications environments, with dashboards, alerts, and listed security controls. Pricing requires a request, and some packet analysis deployments may require network access arrangements.
The facts
Each one read from Nectar Diagnostics's own pages, with the date it was checked.
What it does
- Access controls
- Nectar DXP 1.22.0 introduced role-based data access and PII data obfuscation.checked 7 Oct 2026
- Analysis
- It provides signaling visibility, post-call metrics, and media analysis, including in encrypted traffic.checked 7 Oct 2026
- Call analysis
- It provides signaling visibility, post-call metrics, and media analysis, including in encrypted traffic.checked 8 Oct 2026
- Call correlation
- It uses unique Correlation IDs to unify call legs across Teams, Genesys, Avaya, Cisco, SBCs, IVRs, and carriers.checked 8 Oct 2026
- Cloud service
- Nectar DXP is described as Nectar’s secure public cloud infrastructure on AWS, with US and EU service locations.checked 7 Oct 2026
- Dashboards and alerts
- KPI dashboards show performance trends, quality metrics, and call path outcomes, while proactive alerts notify teams about anomalies in real time.checked 8 Oct 2026
- Deployment detail
- Optional packet analysis may require network taps, spans, or API access to adjacent network equipment.checked 7 Oct 2026
- Deployment requirements
- Optional packet analysis may require network taps, spans, or API access to adjacent network equipment.checked 8 Oct 2026
- DXP connection
- Diagnostics can export session data to Nectar DXP over HTTPS on port 443, with an HTTP proxy supported.checked 7 Oct 2026
- Integrations
- Nectar says it works with platforms such as Zoom, Teams, Genesys, Amazon Connect, and Avaya, using platform APIs, event streams, and native logging.checked 8 Oct 2026
- Intended users
- Nectar describes its platform as serving enterprises and managed service providers working with communications and contact center environments.checked 7 Oct 2026
- Pricing availability
- The Diagnostics page invites prospective customers to request a demo and does not state a price.checked 8 Oct 2026
- Purpose
- Nectar Diagnostics tracks SIP call journeys across on-premises, cloud, and hybrid Unified Communications and Contact Center environments.checked 8 Oct 2026
- Security
- Nectar recommends unique user credentials, single sign-on, two-factor authentication, and role-appropriate access levels.checked 8 Oct 2026
- Security controls
- Nectar’s security guide describes role-based permissions, strong password rules, login lockout, IP blacklisting, HTTPS support, and security audit logs.checked 7 Oct 2026
- Support
- The Nectar Global Support Desk is available 24/7/365, and critical service-affecting issues are addressed 24/7/365.checked 8 Oct 2026
- Updates
- Nectar says it regularly scans applications for vulnerabilities; Nectar updates cloud applications, while customers update on-premises applications such as RIGs.checked 8 Oct 2026
- Vendor coverage
- Nectar says 95% of its work is vendor agnostic and its platform provides a centralized view across multiple vendors.checked 8 Oct 2026
The company
- Headquarters
- Jericho, New York, United Stateschecked 28 Sep 2026
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