NCR Counterpoint
NCR Counterpoint is a retail management system that brings point of sale, inventory, customer records, purchasing, sales history, and reporting together.
What NCR Counterpoint is
NCR Counterpoint is a retail management system that brings point of sale, inventory, customer records, purchasing, sales history, and reporting together. Its checkout tools handle sales, returns, orders, and layaways through touchscreen or traditional ticket entry. Inventory features include multiple stocking locations, transfers, promotional pricing, item grids, barcode scanning, and more than 40 inventory reports. The base system also includes purchasing and receiving, credit card processing, and ecommerce support through CPOnline. Retailers can manage multiple companies, stores, and workgroups, and the maker says the Microsoft SQL Server-based system supports configurations from a single user to enterprises with hundreds of users. Optional functions can be purchased with the base system or added later. Counterpoint Mobile connects to Counterpoint and provides item and customer lookup, inventory functions, and mobile point of sale. Counterpoint supports iOS and Windows, and serves retail, wholesale, mail-order, and ecommerce businesses. The product pages reviewed do not state a price; pricing is on request. NCR says it has operated since 1884 and is headquartered in Atlanta, Georgia.
Good
- Handles sales, returns, orders, and layaways.
- Inventory tools include transfers and multiple stocking locations.
- Supports multiple companies, stores, and workgroups.
- Includes connected mobile lookup and point-of-sale functions.
Watch out
- Pricing is on request.
- Counterpoint Mobile requires network access to Counterpoint servers.
- Mobile card payments require NCR Secure Pay or Counterpoint Gateway.
Who it suits
Counterpoint suits retailers and related businesses that need point-of-sale, inventory, purchasing, and reporting tools. Its multi-store and workgroup support may also fit businesses with multiple operating locations.
Verdict
NCR Counterpoint covers checkout and back-office retail management, with optional functions and mobile tools connected to the core system. Buyers should request pricing and check the mobile payment prerequisites if those functions matter.
The facts
Each one read from NCR Counterpoint's own pages, with the date it was checked.
What it does
- Access controls
- The maker’s product guide describes password protection, Windows authentication, function-level permissions, and user-defined menus that restrict access.checked 7 Oct 2026
- Accounting integrations
- The maker lists direct interfaces for QuickBooks, BusinessWorks, Great Plains, MAS 90/200, and Small Business Financials, as well as export interfaces for several other accounting packages.checked 7 Oct 2026
- Checkout
- Its point-of-sale module supports sales, returns, orders, and layaways through touchscreen or traditional ticket-entry interfaces.checked 7 Oct 2026
- Database and scale
- Counterpoint is based on Microsoft SQL Server and the maker says it supports systems ranging from single-user setups to enterprises with hundreds of users.checked 7 Oct 2026
- Integrations
- NCR lists Customer Connect email marketing, NCR Retail Online ecommerce, Smart Alerts, Counterpoint Mobile, and payment solutions among its Counterpoint retail apps.checked 7 Oct 2026
- Inventory
- Inventory features include multiple stocking locations, transfers, promotional pricing, item grids, and more than 40 inventory reports.checked 7 Oct 2026
- Mobile payment limit
- CPMobile card payments require NCR Secure Pay or Counterpoint Gateway, and dial-up credit-card processing is not supported.checked 7 Oct 2026
- Mobile prerequisites
- The Counterpoint Mobile 2.6.2 requirements page specifies iOS 11 or 12 and Counterpoint 8.4.6.10 or later; it also requires network access to Counterpoint servers.checked 7 Oct 2026
- Offline operation
- Counterpoint documentation describes an Offline Ticket Entry option, though some functions still require connection to the store server.checked 7 Oct 2026
- Optional functionality
- NCR describes add-on options that can be purchased and registered with the base system or added later.checked 7 Oct 2026
- Payments
- The product documentation says Counterpoint can process credit and debit cards, stored-value cards, EBT food stamps, and checks.checked 7 Oct 2026
- Payments security
- NCR Secure Pay documentation says payment terminals and magnetic stripe readers may be configured for point-to-point encryption (P2PE).checked 7 Oct 2026
- PCI and TLS
- Counterpoint 8.5.6 release notes describe TLS 1.2 support for PCI DSS compliance; the same notes identify the release as dated December 2018.checked 7 Oct 2026
- Pricing
- The Counterpoint pages reviewed do not state a product price.checked 7 Oct 2026
- Product scope
- NCR Counterpoint is a retail management system covering point of sale, inventory, customer records, purchasing, sales history, and reporting.checked 7 Oct 2026
- Retail operations
- The product supports multiple companies, stores, and workgroups, plus wide area network operation.checked 7 Oct 2026
- Security
- Counterpoint V8.5.6 documentation describes support for enabling TLS 1.2 and disabling early TLS to comply with PCI DSS.checked 7 Oct 2026
The company
- Company history
- NCR Voyix’s company page says NCR has operated since 1884.checked 7 Oct 2026
- Founded
- 1884checked 28 Sep 2026
- Headquarters
- Atlanta, Georgia, USAchecked 28 Sep 2026
- Maker headquarters
- NCR Voyix’s about page identifies Atlanta as the location of its global headquarters.checked 7 Oct 2026
Where it runs
- Mobile app
- CPMobile provides mobile point of sale and requires an iPhone, iPod touch, or iPad running iOS 11 or iOS 12, plus Counterpoint V8.4.6.10 or later.checked 7 Oct 2026
- POS and back office
- The base system includes ticket entry, inventory and customer management, purchasing and receiving, reporting, credit card processing, and ecommerce support through CPOnline.checked 7 Oct 2026
- Retail POS
- NCR Counterpoint is a point-of-sale system for retail, wholesale, mail-order, and ecommerce businesses.checked 7 Oct 2026
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