SpotOn Restaurant
SpotOn Restaurant is a cloud-based restaurant management system combining point-of-sale, online ordering, reservations, labor management, AI-powered P&L anal…
What SpotOn Restaurant is
SpotOn Restaurant is a cloud-based restaurant management system combining point-of-sale, online ordering, reservations, labor management, AI-powered P&L analysis and integrations. Its POS includes table layouts, menu management, ordering, payments, reporting and employee tools, with options presented for full-service restaurants, bars and pubs, and counter service. It also serves categories including casual and fine dining, breweries, quick service, fast casual, cafes and bakeries. The dashboard includes an AI menu assistant, dynamic reporting, marketing campaigns, remote management and multi-location tools. SpotOn Order connects commission-free online ordering to SpotOn POS and the GoTo Place app. Delivery connections include DoorDash and Uber Eats, with other platforms supported through Deliverect. Offline mode is designed to keep stations connected and orders going to the kitchen during an internet outage, then sync offline payments when connectivity returns. The dashboard is accessible from a browser on any device. Pricing includes POS Essentials at $55 per station per month, plus listed hardware, implementation and payment processing costs. Restaurant customers cannot use their own POS hardware or tablets.
Good
- POS includes table layouts and menu management.
- Offline mode sends orders to the kitchen during outages.
- SpotOn Order offers commission-free online ordering.
- Dashboard supports remote and multi-location management.
- 24/7/365 technical support is included at no extra cost.
Watch out
- No free plan is listed.
- Customers cannot use their own POS hardware or tablets.
- POS Essentials has hardware and implementation costs.
- Third-party integration software fees may apply.
Who it suits
SpotOn Restaurant suits restaurants seeking POS, ordering, reservations and workforce tools in one system. Its service options cover full-service dining, bars, counter service and several restaurant formats.
Verdict
SpotOn Restaurant brings core restaurant operations together, with offline support and online ordering among its listed capabilities. Budget for proprietary hardware, implementation and processing costs, and note the lack of an open API.
Plans and prices
From SpotOn Restaurant's own pricing page, checked 15 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| All-In Plan | Free | $0/station per month · hardware included · card-present 2.79% + $0.20 · keyed 3.79% + $0.20 · ordering · payments · table layouts · menu management · reporting · 24/7 support · 2-year minimum term; processing minimums apply |
| Core Bundle | $50 a month | Profit Assist · SpotOn Order · GoTo Place app · Marketing Assist · software integrations · +20 basis points of GPV capped at $200 per location |
| POS Essentials | $55 a month | $55/station per month · Station 15 $995/$750 each · handheld $495/$297 each · card-present 2.45% + $0.15 (Amex 3.19% + $0.15) · keyed 3.45% + $0.15 · ordering · payments · table layouts · menu management · reporting · 24/7 support · financing options · month-to-month; implementation costs apply |
| Build Your Own | Priced on request | multi-unit, enterprise and high-volume operations · everything in POS Essentials · custom software bundle · 24/7 support · custom pricing and custom processing rates; implementation costs apply |
The facts
Each one read from SpotOn Restaurant's own pages, with the date it was checked.
What it does
- AI menu assistant
- The dashboard includes an AI menu assistant for creating or changing multiple menu items from prompts.checked 15 Oct 2026
- API authentication
- Restaurant API consumers need a SpotOn API key sent in the x-api-key header, with access granted per location.checked 15 Oct 2026
- API availability
- SpotOn’s integrations FAQ says it does not offer an open API and accepts developers through a preferred-partner intake process.checked 15 Oct 2026
- API limitation
- SpotOn states that it does not have an open API and offers integrations through selected software providers.checked 2 Oct 2026
- Central APIs
- Centralized APIs document OAuth, menu reads, order writes, reporting reads, loyalty operations and webhooks for menu, availability and order-cancellation events.checked 15 Oct 2026
- Delivery
- SpotOn says it directly integrates with DoorDash and Uber Eats, and supports additional delivery platforms through Deliverect.checked 2 Oct 2026
- Developer documentation
- The developer portal provides API references, implementation guides, common API considerations, Postman collections and release-note subscriptions.checked 15 Oct 2026
- Documentation center
- The SpotOn Knowledge Base organizes help for Restaurant, POS devices, SpotOn products and merchant compliance topics such as PCI, surcharging and dual pricing.checked 15 Oct 2026
- Funding profile
- Crunchbase lists SpotOn as a private Series F company with eight funding rounds and investors including DST Global.checked 15 Oct 2026
- Hardware
- SpotOn sells proprietary Station 15, Station 10, handheld, guest-display, printer, cash-drawer and networking hardware.checked 15 Oct 2026
- Hardware requirement
- SpotOn says restaurant customers cannot use their own POS hardware or tablets because its restaurant POS uses proprietary hardware.checked 2 Oct 2026
- Hardware restriction
- SpotOn says its POS hardware is a secured closed system and cannot run the customer’s own software.checked 15 Oct 2026
- Integration fees
- SpotOn says it does not charge a blanket fee for third-party integrations, although third-party software fees and a marketplace fee may apply outside the Core Bundle.checked 15 Oct 2026
- Integrations
- Listed integrations include DoorDash, Uber Eats, Deliverect, Chowly, Checkmate, 7shifts, MarginEdge, Restaurant365, Tenzo, OpenTable, Shogo, DAVO and payroll providers.checked 15 Oct 2026
- Kitchen display
- SpotOn KDS keeps front- and back-of-house orders synchronized and is designed to continue operating during internet outages.checked 15 Oct 2026
- Labor tools
- Employee tools include staff information, clock-ins, scheduling, shift swaps and pay information through the employee app.checked 15 Oct 2026
- Limit: developer experience
- A Software Advice reviewer reported waiting weeks for API access and having no self-service portal, sandbox or clear approval timeline.checked 15 Oct 2026
- Limit: pricing and contracts
- Some reviewers describe pricing as high or misleading and complain about charges for unused equipment or contract obligations.checked 15 Oct 2026
The company
- Company founding and headquarters
- Crunchbase identifies the legal name as SpotOn Transact, Inc., founded by Doron Friedman, Matt Hyman and Zach Hyman in 2017, with headquarters in San Francisco.checked 15 Oct 2026
- Company size
- LinkedIn lists SpotOn as a privately held software-development company with 1,001–5,000 employees.checked 15 Oct 2026
- Founded
- 2017checked 23 Sep 2026
- Headquarters
- San Francisco, California, United Stateschecked 23 Sep 2026
Where it runs
- Guest app
- GoTo Place is a white-label guest app for direct ordering, loyalty and reservations.checked 15 Oct 2026
Money
- Integration costs
- SpotOn says it does not charge a blanket fee to access third-party integrations, but third-party software fees apply and there is a small monthly marketplace access fee when customers opt out of the Core Bundle.checked 2 Oct 2026
The full review of SpotOn Restaurant
SpotOn Restaurant is a restaurant management system for operators who want point of sale, ordering, reservations and back-office tools in one setup. It suits full-service, counter-service and bar operations; its broad feature set is balanced by proprietary hardware, processing charges and limits on integrations.
Overview
SpotOn serves restaurants ranging from cafes and bakeries to fine dining, breweries, quick service and fast casual. Its POS and management dashboard bring together service workflows and operational tools, which can simplify a restaurant’s software stack. That convenience comes with less freedom to choose devices and software than an open platform would offer.
Key features
The POS covers table layouts, menu management, ordering, payments, reporting and employee tools. Reservation booking, table management and staff scheduling are supported, giving operators tools for both front-of-house coordination and routine staff administration.
SpotOn Order offers commission-free online ordering connected to the POS and GoTo Place app. Direct DoorDash and Uber Eats integrations, plus support for other delivery platforms through Deliverect, give restaurants ways to connect delivery operations. Third-party software fees still apply, and customers who opt out of the Core Bundle pay a small monthly marketplace access fee.
The dashboard adds an AI menu assistant, dynamic reporting, marketing campaigns, remote management, multi-location tools and employee tools. Offline mode is a practical safeguard: stations and devices stay connected and orders can continue to the kitchen during an internet outage; offline payments sync when connectivity returns.
SpotOn has integrations across ordering, delivery, labor, inventory, kitchen display systems, kiosks, reservations, accounting and payroll, including DoorDash, Uber Eats, 7shifts, MarginEdge and OpenTable. But it has no open API, so operators must work within its selected software-provider integrations. Restaurant customers also cannot bring their own POS hardware or tablets.
Pricing
SpotOn’s entry point is $55/mo, but the plans package costs differently, and processing and implementation charges can materially affect the total.
- All-In Plan: $0.00 per free, with POS software and hardware, ordering, payments, table layouts, menu management and reporting. Processing minimums apply and the plan requires a two-year minimum term, so the zero-dollar software price is not a no-cost commitment.
- Core Bundle: $50.00 per month per location, plus $50/month and 20 basis points of gross payment volume, capped at $200. It includes Profit Assist, SpotOn Order, the GoTo Place app, Marketing Assist and software integrations. It fits operators seeking those add-ons, but the volume-based charge and location pricing need to be factored into the budget.
- POS Essentials: $55.00 per month per station, billed at $55 per station monthly. Station 15 hardware costs $750 each and handhelds $297 each; implementation costs also apply. Card-present processing is 2.45% + $0.15, except Amex at 3.19% + $0.15; keyed transactions are 3.45% + $0.15. This is the straightforward per-station option, but hardware, implementation and payment fees sit alongside the subscription.
- Build Your Own: custom pricing for multi-unit, enterprise and other high-volume operations, with custom processing rates and implementation costs. It is aimed at larger operators who need a tailored package rather than a published price.
Platforms
SpotOn supports Android, iOS and web access. The restaurant dashboard works in any browser on any device and is described as mobile-friendly. Device flexibility for dashboard access does not extend to POS hardware: restaurant POS use requires SpotOn’s proprietary equipment.
Who it's for
SpotOn is a strong fit for restaurants that want POS, ordering, reservations and management tools connected, especially those using its supported integrations and willing to adopt its hardware. Operators prioritizing device choice, an open API or a tightly predictable total cost should weigh those constraints carefully.
Pros and cons
- Pros: Offline ordering can keep tickets moving to the kitchen during internet outages, with payments syncing afterward.
- Pros: Commission-free SpotOn Order connects to the POS and GoTo Place app, with direct DoorDash and Uber Eats integrations.
- Pros: 24/7/365 technical support from real people is included at no extra cost.
- Cons: Proprietary POS hardware prevents restaurants from using their own POS devices or tablets.
- Cons: No open API limits integrations to selected providers, while third-party software fees and, in some cases, marketplace access fees add cost.
- Cons: Processing charges and implementation costs make the advertised monthly rate only part of the budget calculation.
Alternatives
For a restaurant-specific comparison, browse Restaurant POS Software, Restaurant Management Software and Restaurant Table Management Software. Operators focused on menu performance can also compare Restaurant Menu Engineering Software, while food-truck operators can explore Food Truck POS Software.
Qashier is worth considering for operators seeking a free-plan option: its Essential plan is $5 a month, billed RM5/day, and supports up to nine stores and 1,000 products, with prices excluding SST. Cuppacard is a loyalty-focused alternative with a free plan and a $10.00 GBP monthly plan that includes a custom loyalty scheme, customer insights and custom offers.
Verdict
Choose SpotOn Restaurant if you want connected restaurant operations, offline continuity and ordering linked to your POS, and are comfortable with its hardware and payment model. Look elsewhere if bringing your own equipment, using an open API or keeping processing and implementation costs out of the equation is essential.
Getting started
- Visit https://www.spoton.com/restaurant/.
- Choose a plan, such as POS Essentials at $55 per station per month or a custom-priced Build Your Own plan.
- Plan to use SpotOn's proprietary POS hardware and tablets.
- Budget for applicable processing, hardware and implementation costs.
- Access the restaurant dashboard from a browser on any device.
Limits worth knowing
There is no free plan. The listed All-In Plan has processing minimums and a 2-year minimum term; POS Essentials is $55 per station per month, with hardware, implementation and payment processing costs also applying.
Questions
Is SpotOn Restaurant free?
SpotOn lists no free plan. The All-In Plan has processing minimums and a 2-year minimum term.
What does POS Essentials cost?
POS Essentials is $55 per station per month. Listed additional costs include hardware, implementation and payment processing.
Can I use my own POS hardware or tablets?
No. SpotOn says restaurant customers must use its proprietary POS hardware and cannot use their own POS hardware or tablets.
Does SpotOn Restaurant have an open API?
No. SpotOn says it provides integrations through selected software providers rather than an open API.
Which delivery services integrate?
SpotOn says DoorDash and Uber Eats integrate directly. Deliverect supports additional delivery platforms.
What platforms can access the dashboard?
Users can access the restaurant dashboard from any browser on any device. SpotOn describes the dashboard app as mobile-friendly.
