Narvar Track

What Narvar Track is

Narvar Track is a web-based order tracking solution for retailers that provides real-time shipment updates and delivery estimates. Retailers can customize branded tracking pages according to shipment status and shopper locale, and add marketing assets or dynamic product recommendations. They can also embed elements such as estimated delivery dates and recommendations on their own website pages. A self-serve editor gives retailer teams control over the branded tracking experience. Track can send SMS order updates to consumers who have opted in. Shipment performance monitoring helps teams investigate delivery exceptions, while its customer service platform app supports Salesforce Service Cloud, Gladly, and Zendesk. Narvar describes its business as providing data-driven, personalized post-purchase experiences for retailers. The company was founded in 2012 and is headquartered in San Mateo, California. Track is a paid product, but its price is not displayed; Narvar asks prospective customers to request a demo. Narvar’s Trust Center lists compliance areas including CCPA, GDPR, HIPAA, ISO/IEC 27001, Privacy Shield, and SOC 2. Product security controls listed there include audit logging, data security, and multi-factor authentication.