Malomo
Malomo is a paid order-tracking and customer-notification platform for ecommerce brands.
What Malomo is
Malomo is a paid order-tracking and customer-notification platform for ecommerce brands. It provides branded tracking pages that can be customized in a Shopify theme or added to a headless site with Malomo.js. Customers can receive real-time delivery updates by email and SMS, while merchants can identify problem orders and notify customers or their customer experience team. Reports cover shipments, transit time, fulfillment time, carrier performance, and problem orders. Malomo lists support for 2,000 carriers and integrations such as Shopify, Shopify Plus, Klaviyo, Attentive, Gorgias, Rebuy, and Yotpo. Tracking features include delivery estimates, custom tracking domains, a public API, and webhooks. Lite costs $49/mo for 1,000 shipments, with $.06/extra shipment. Starter costs $189/mo for 4,000 shipments and $.05/ extra shipment. Transactional emails sent directly from Malomo cost $0.0045 per message.
Good
- Branded tracking pages support custom domains
- Email and SMS delivery notifications
- Reports include shipment and carrier performance
- Supports 2,000 carriers
- Public API and webhooks are available
Watch out
- No free plan
- Transactional emails cost $0.0045 per message
- Standard Shopify merchants must keep Shipping Confirmation email
Who it suits
It suits ecommerce brands needing branded tracking, delivery notifications, carrier coverage, and shipment reporting. Shopify and headless-site teams can use its listed integrations and API tools.
Verdict
Malomo combines branded tracking, notifications, problem-order handling, and ecommerce reporting. Its paid plans scale shipment allowances, while Growth adds volume discounts and dedicated support.
Plans and prices
From Malomo's own pricing page, checked 3 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Lite | $49 a month | 1,000 shipments · $.06/extra shipment · $49/mo for 1,000 shipments and $.06/extra shipment |
| Starter | $189 a month | 4,000 shipments · $.05/extra shipment · $189/mo for 4,000 shipments and $.05/ extra shipment |
| Growth | $400 a month | Starting price · volume discounts · Starting at $400 billed monthly |
The facts
Each one read from Malomo's own pages, with the date it was checked.
What it does
- Analytics
- The pricing page lists shipment, transit-time, fulfillment-time, carrier-performance, and problem-order reports.checked 3 Oct 2026
- API and webhooks
- The pricing page lists a public API and webhooks among its order-tracking features.checked 3 Oct 2026
- Carrier coverage
- The pricing page says Malomo supports 2,000 carriers and provides access to its Extended Carrier Network.checked 3 Oct 2026
- Integrations
- Listed integrations include Shopify, Shopify Plus, Klaviyo, Attentive, Gorgias, Rebuy, Yotpo, and others.checked 3 Oct 2026
- Notifications
- Malomo supports real-time delivery updates by email and SMS to keep customers informed about their orders.checked 3 Oct 2026
- Problem orders
- Malomo can detect problem orders and support notifications to affected customers or a merchant’s CX team.checked 3 Oct 2026
- Product
- Malomo provides branded order tracking, transactional notifications, and analytics for ecommerce brands.checked 3 Oct 2026
- Support
- Quick Start plans include email and chat support; Growth includes dedicated support and strategy.checked 3 Oct 2026
- Tracking pages
- Its tracking pages can be customized and built into a Shopify theme or implemented on a headless site using Malomo.js.checked 3 Oct 2026
The company
- Company founding
- Malomo says its co-founders built the first order-tracking platform prototype in 2018.checked 3 Oct 2026
- Founded
- 2018checked 28 Sep 2026
- Headquarters
- Indianapolis, Indiana, United Stateschecked 28 Sep 2026
Money
- Plan terms
- The pricing FAQ says month-to-month contracts can be canceled at any time.checked 3 Oct 2026
- Shopify plan limit
- The FAQ says standard Shopify merchants must continue sending Shipping Confirmation email through Shopify, while Shopify Plus merchants can turn off every transactional shipping email there.checked 3 Oct 2026
- Transactional email cost
- Transactional emails sent directly from Malomo cost $0.0045 per message.checked 3 Oct 2026
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