Maintena

What it does

AI triage

The AI identifies the trade, scores urgency, flags safety risks, and writes a request summary.checked 7 Oct 2026

File security

The site says ticket photos and files are stored privately rather than at public URLs, and downloads are authenticated against the user’s organization.checked 7 Oct 2026

Integrations and intake

The site describes email and web-form intake and says requests can be forwarded to a dedicated inbox; it does not name third-party integrations on the opened page.checked 7 Oct 2026

Intended users

Maintena describes itself as purpose-built for property managers and maintenance coordination.checked 7 Oct 2026

Request intake

Tenants can submit requests through unit-specific QR codes, a mobile-friendly web form, or email without installing an app or creating an account.checked 7 Oct 2026

Setup

The site says most teams can get set up in under five minutes and offers help with portfolio setup during its founding customer program.checked 7 Oct 2026

Spam controls

Public submission forms are rate-limited per IP and per link to prevent spam and abuse.checked 7 Oct 2026

Support

The Growth plan includes priority support, and the Pro plan includes a dedicated customer success manager.checked 7 Oct 2026

Tenant updates

Tenants receive automatic status emails and a live tracking link for their request.checked 7 Oct 2026

Tracking

Managers can track repairs in Kanban or table views, set SLA targets and alerts, and review a timestamped audit timeline.checked 7 Oct 2026

Vendor dispatch

Maintena ranks a manager’s vendors by trade match, availability, and past performance, and supports one-click assignment with automatic email notification.checked 7 Oct 2026

What it does

Maintena is AI-powered maintenance coordination software for property managers that captures requests, triages them, dispatches vendors, and tracks repairs to completion.checked 7 Oct 2026