Luster

What Luster is

Luster is a web-based predictive enablement platform for go-to-market teams and customer-facing sales organizations. It identifies skill gaps, predicts readiness risks and prescribes practice before customer conversations. Skill maps and an individualized skill index show strengths, weaknesses and gaps that may affect revenue. For hiring, Luster benchmarks candidates against top performers and creates onboarding plans around individual gaps. Training includes personalized learning, performance visibility and automated readiness certifications. Reps can practice simulated sales scenarios, targeted drills and role-play, then receive AI-generated feedback and coaching after sessions or calls. Managers receive coaching prompts and development-plan recommendations. EchoIQ analyzes real customer calls for skill application, execution gaps and coaching needs. The platform includes a sales content library, manager analytics and certification workflows. Luster says it integrates with systems in a customer’s technology stack, though specific integrations are not named. It describes SOC 2 auditing, end-to-end encryption, monitoring and third-party testing. Pricing is available by demo request.