loTouch
loTouch is an AI operations platform for mobile and field service businesses, bringing scheduling, dispatch, messaging, billing, payroll and hiring together.
What loTouch is
loTouch is an AI operations platform for mobile and field service businesses, bringing scheduling, dispatch, messaging, billing, payroll and hiring together. It assigns jobs to providers based on qualifications, service area, availability and business rules, and uses live GPS and drive-time calculations to support routing and same-day changes. Businesses can create search-optimized landing pages by region and service, with current availability and booking. Automated email, SMS and push messages cover confirmations, reminders, reschedules and receipts. Branded provider and customer apps support routes, job details, proof capture, booking, messaging and payments. A completed job record can feed an invoice, payment and provider payroll line, while financial records sync with QuickBooks. Its AI can flag churn risk, suggest repeat-booking offers, identify underserved areas, create landing pages and screen applicants through a built-in ATS. loTouch says records are stored in Canadian Azure regions and encrypted in transit and at rest. Plans start at 400 CAD/mo, with a one-time implementation charge; larger teams are directed to request a custom scope.
Good
- Job matching considers qualifications, service area and availability.
- Live GPS supports routing and same-day reassignments.
- Branded apps cover routes, proof capture and payments.
- Invoices, payments and payroll records sync to QuickBooks.
Watch out
- No free plan is listed.
- Plans include a one-time implementation charge.
- Listed team tiers cover up to 60 field providers.
Who it suits
loTouch is suited to mobile and field service businesses that need job assignment, customer communications, billing and provider payroll in one system. Its listed plans address teams of up to 60 field providers.
Verdict
loTouch connects scheduling and field work with customer billing and provider payroll, plus branded apps and QuickBooks syncing. Review the monthly and implementation charges, and request a custom scope if your team exceeds 60 field providers.
Plans and prices
From loTouch's own pricing page, checked 8 Oct 2001.
| Plan | Price | What it gives you |
|---|---|---|
| Small team (1–10 field providers) | C$400 a month | 1–10 field providers · $40/provider/mo · office and manager seats free · end customers free and unlimited · payments platform fee under 1% on card-on-file volume, plus standard processor rates · $3,500 one-time implementation |
| Growing operation (11–25 field providers) | C$600 a month | 11–25 field providers · $40/provider/mo · office and manager seats free · end customers free and unlimited · payments platform fee under 1% on card-on-file volume, plus standard processor rates · $5,000 one-time implementation |
| Multi-region (26–60 field providers) | C$800 a month | 26–60 field providers · $40/provider/mo · office and manager seats free · end customers free and unlimited · payments platform fee under 1% on card-on-file volume, plus standard processor rates · $7,500 one-time implementation |
The facts
Each one read from loTouch's own pages, with the date it was checked.
What it does
- AI intelligence
- The AI can flag churn risk, suggest repeat-booking offers, identify underserved areas and generate landing pages, and screen applicants through a built-in ATS.checked 8 Oct 2001
- Customer acquisition
- It generates search-optimized landing pages for each region and service, with real-time availability and booking.checked 8 Oct 2001
- Customer communication
- It sends automatic email, SMS or push messages for booking confirmations, reminders, reschedules and receipts.checked 8 Oct 2001
- Data export
- Customer, schedule, visit-history and financial records are exportable during the engagement and at its end.checked 8 Oct 2001
- Data residency and encryption
- loTouch says it runs on Microsoft Azure in Canadian regions, stores operator and customer records in Canada, and encrypts data in transit and at rest.checked 8 Oct 2001
- Integration
- Invoices, payments and payroll records sync to QuickBooks.checked 8 Oct 2001
- Limits
- The listed team tiers cover up to 60 field providers, and the pricing page directs larger teams to request a custom scope.checked 8 Oct 2001
- Payment security
- Card numbers are handled by the payment processor and are not stored on loTouch; loTouch retains tokens and transaction records.checked 8 Oct 2001
- Privacy posture
- The company says it aligns its practices with PIPEDA principles and explicitly says it does not claim certifications it does not hold.checked 8 Oct 2001
- Product
- loTouch is an AI operations platform for mobile and field service businesses that runs scheduling, dispatch, messaging, billing, payroll and hiring.checked 8 Oct 2001
- Route optimization
- It calculates real drive time between jobs and uses live GPS to support routing and same-day reassignments.checked 8 Oct 2001
- Scheduling and dispatch
- The system matches jobs to providers using qualifications, service area, availability and business rules.checked 8 Oct 2001
- Support
- The pricing page says a human reads quote requests and replies within one business day.checked 8 Oct 2001
Money
- Billing and payroll
- A delivered job record can drive the customer invoice, card-on-file or tap payment, and provider payroll line.checked 8 Oct 2001
Where it runs
- Branded apps
- The platform includes branded provider and customer mobile apps for routes, job details, proof capture, booking, messaging and payments.checked 8 Oct 2001
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