LiveHelm

What it does

AI guardrails

The AI does not invent prices or promise specific arrival times; requests outside its configured answers are escalated to a person.checked 8 Oct 2026

Call handling

It captures caller details and request, records and transcribes calls, and sends a weekly email report.checked 8 Oct 2026

Core use

General information, donation, and volunteer calls are configured out of the box, with custom flows available for other non-crisis calls.checked 8 Oct 2026

Founder

The founder identifies himself as Jazz Garcha and says that human escalation goes to him.checked 8 Oct 2026

Intended users

The founding pilot is aimed at small or mid-sized nonprofits with public phone lines, limited admin or front-desk coverage, and staff able to act on email summaries.checked 8 Oct 2026

Not built

Appointment booking, calendar sync, and a self-serve dashboard are not built yet.checked 8 Oct 2026

Privacy

LiveHelm says it does not sell personal information and uses call and message content to answer callers, notify businesses, generate weekly reports, and improve the product.checked 8 Oct 2026

Recording and consent

Calls are recorded and transcribed, and a disclosure plays at the start where required by law; the business is responsible for configuring and honoring applicable disclosure requirements.checked 8 Oct 2026

Service

LiveHelm provides organizations with a dedicated phone number that answers calls 24/7, identifies callers’ needs, and notifies the team.checked 8 Oct 2026

Service exclusion

LiveHelm is not appropriate for crisis lines, hotlines, or intake for people in acute distress.checked 8 Oct 2026

SMS status

Missed-call text-back and AI-driven SMS conversations are gated until the organization’s number clears A2P 10DLC carrier registration.checked 8 Oct 2026

Staff escalation

When a caller needs a person, staff receive a text with the caller’s information and a summary, and can reply with a single digit.checked 8 Oct 2026

Support

The founding pilot includes a weekly report and a review call with the founder; the application page says LiveHelm will call applicants back within one business day.checked 8 Oct 2026

Text opt-outs

STOP opt-outs are automatically honored and permanently tracked so the opted-out person cannot be texted again through the product.checked 8 Oct 2026