ICTDialer
ICTDialer is a web-based workspace for inbound and outbound call campaigns, contact management, and fax marketing.
What ICTDialer is
ICTDialer is a web-based workspace for inbound and outbound call campaigns, contact management, and fax marketing. Its call-center tools include predictive and power dialing, IVR, call recording, answering-machine detection, do-not-call opt-outs, and time-zone support. Agents work in a supported browser with a built-in WebRTC phone. A CRM contact hub includes timelines, lead and pipeline management, and automated follow-ups. Fax tools handle bulk campaigns, attachments, cover sheets, monitoring, and retries. REST APIs and third-party integrations can trigger flows from other apps. Both listed plans—Call Center and FAX Services—are $10 a month per agent, with two concurrent channels per agent; voice and fax use are billed separately from prepaid balance. ICTDialer is made by ICTVision, a joint venture of ICT Innovations based in Multan, Pakistan.
Good
- Includes inbound and outbound calling, IVR, and two dialing modes.
- CRM hub includes contact timelines and automated follow-ups.
- Fax tools include campaign monitoring and retry options.
- Trial includes all features and requires no credit card.
- Browser access uses a built-in WebRTC phone.
Watch out
- No free plan is listed.
- Voice and fax usage are billed separately.
- Account activation is manual after payment clears.
Who it suits
ICTDialer suits call centers and other teams running phone or fax campaigns, including healthcare, finance, insurance, education, and retail organizations. It may fit teams that want contact management and campaign tools in a browser-based workspace.
Verdict
ICTDialer combines call campaigns, contact management, and fax features, with a browser-based agent phone and a free trial. Account for separate voice and fax usage charges, and note that activation follows payment clearance.
Plans and prices
From ICTDialer's own pricing page, checked 5 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Call Center | $10 a month | Per agent · Two concurrent channels per agent · Balance top-up: $30 / $50 / $100 / $200 / $500 · Unlimited campaigns, contacts and reporting · Voice and fax usage billed separately · Billed every month |
| FAX Services | $10 a month | Per agent · Two concurrent channels per agent · Balance top-up: $30 / $50 / $100 / $200 / $500 · Unlimited campaigns, contacts and reporting · Voice and fax usage billed separately · Billed every month |
The facts
Each one read from ICTDialer's own pages, with the date it was checked.
What it does
- Activation
- The support guide says account activation is handled manually by the team after payment clears, with login details sent by email or support ticket.checked 5 Oct 2026
- CRM
- The platform describes a built-in CRM contact hub with contact timelines, lead and pipeline management, and automated follow-ups.checked 5 Oct 2026
- Dialing
- Call center features include predictive and power dialing, inbound and outbound service, IVR, call recording, AMD, DNC opt-out and time-zone support.checked 5 Oct 2026
- Digital channel scope
- voice_plus_digitalchecked 22 Sep 2026
- Fax
- Fax features include bulk campaigns, multiple file attachments, cover sheets, campaign monitoring and retry options.checked 5 Oct 2026
- Inbound calling
- Yeschecked 22 Sep 2026
- Integrations
- The site says ICTDialer provides REST APIs and third-party integrations, and describes triggering flows from third-party apps via REST API.checked 5 Oct 2026
- IVR builder
- Yeschecked 22 Sep 2026
- Outbound dialer
- Yeschecked 22 Sep 2026
- Product
- ICTDialer combines inbound and outbound call campaigns, contact management and fax marketing in a cloud workspace.checked 5 Oct 2026
- Security
- The site describes fax transmission as TLS-encrypted and says it offers signed Business Associate Agreements, audit logs and role-based access for HIPAA use cases.checked 5 Oct 2026
- Support
- The pricing page lists 24/7 support for both packages, while the support page says tickets receive a response within one business day.checked 5 Oct 2026
- Target users
- The site presents the service for call centers, BPOs, healthcare, banking and finance, insurance, debt collection, real estate, telecom, education, retail, and political or survey teams.checked 5 Oct 2026
- Usage charges
- Voice and fax usage are billed separately using prepaid balance, and the site says call rates vary by destination.checked 5 Oct 2026
Where it runs
- Browser access
- Agents use a supported browser and the built-in WebRTC phone; the support guide says no desktop softphone is required.checked 5 Oct 2026
The company
- Company
- ICTDialer is described as a product of ICTVision, a joint venture of ICT Innovations, based in Multan, Pakistan.checked 5 Oct 2026
- Headquarters
- Multan, Punjab, Pakistanchecked 28 Sep 2026
Money
- Trial
- The contact page says every new account gets a free trial with access to all features and no credit card required; it does not state the trial length.checked 5 Oct 2026
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