Huex AIDA

What Huex AIDA is

Huex AIDA is a web-based Automated Order Assistant designed to handle drive-through order taking from beginning to end. Huex describes its speech system as suited to noisy environments and able to generalize and detect accents or dialects. It also says AIDA can produce human-like voice output shaped to personify a brand. An analytics dashboard analyzes drive-through conversations for operational insights and training data, and can benchmark customer and employee sentiment against operating procedures. Huex describes the conversational AI engine as multilingual, domain agnostic, dynamically adaptable, and able to understand context across domains. The company says its patent-pending core algorithm requires one tenth of the data and describes the voice AI as 95% accurate. AIDA supports hybrid deployment. Huex says the product was built with quick-service restaurant operators in mind and tested in QSR restaurants. Prospective customers can book a demo for the drive-through solution. Pricing is available on request rather than stated on the page. Huex lists live chat as a support link for existing account holders and provides [email protected] as a contact email.