Hi Auto
Hi Auto is an AI order taker built specifically for drive-thru operations in high-volume quick-service restaurants.
What Hi Auto is
Hi Auto is an AI order taker built specifically for drive-thru operations in high-volume quick-service restaurants. It handles substitutions and add-ons, supports English and Spanish orders, and lets brands configure voice persona, scripts, upsells, and regional settings. When the system lacks confidence or cannot fully understand an order, trained human agents can provide input. Hi Auto says it connects with HME, PAR, and Xenial for audio and point-of-sale functions, as well as digital confirmation boards and kitchen display systems. The company reports 93% order completion and 96% accuracy across about 1,000 stores. It says it serves more than 200 franchisees across three continents. Installation connects an audio box to existing headsets and POS, takes about three hours, and is remotely supported. A rollout from pilot to scale is estimated at 90–120 days depending on chain size and complexity. Deployment requires a POS system, drive-thru audio, and reliable internet. Pricing is on request, and a free consultation is offered.
Good
- Supports English and Spanish order-taking.
- Human agents can help when AI is uncertain.
- Configurable voice persona, scripts, upsells, and regional settings.
- Integrates with named audio and POS systems.
- Provides 24/7/365 support.
Watch out
- Pricing is available on request.
- Requires POS, drive-thru audio, and reliable internet.
- Rollout estimate is 90–120 days.
Who it suits
Hi Auto is for corporate quick-service restaurant operators and franchisees focused on drive-thru ordering. A prospective deployment needs a POS system, drive-thru audio, and reliable internet connectivity.
Verdict
Hi Auto focuses exclusively on drive-thru use and combines automated ordering with human fallback. Restaurants should account for its infrastructure requirements and rollout timeframe when considering deployment.
The facts
Each one read from Hi Auto's own pages, with the date it was checked.
The company
- Company focus
- Hi Auto says it focuses entirely on drive-thru use cases.checked 3 Oct 2026
- Founded
- 2019checked 28 Sep 2026
What it does
- Consultation
- The site offers a free consultation to discuss a prospective customer’s stores, operations, and business objectives.checked 4 Oct 2026
- Customers
- Hi Auto says it serves more than 200 franchisees across about 1,000 stores and three continents.checked 3 Oct 2026
- Customization
- Brands can customize voice persona, scripts, upsells, and regional configurations, while franchisees can adjust menus, limited-time offers, and regional offers.checked 4 Oct 2026
- Deployment
- Hi Auto gives a 90–120 day rollout estimate from pilot to scale, depending on chain size and complexity.checked 3 Oct 2026
- Human fallback
- When the AI has low confidence, a trained human supervisor can step in to help complete the order.checked 4 Oct 2026
- Installation
- The FAQ says installation uses an audio box to connect with existing headsets and POS, takes about three hours, and is remotely supported.checked 4 Oct 2026
- Integrations
- Hi Auto says it integrates with HME, PAR, and Xenial for audio and POS.checked 4 Oct 2026
- Languages
- Hi Auto supports Spanish-language drive-thru orders.checked 3 Oct 2026
- Maintenance
- The company says its systems self-monitor and alert its team to potential issues, and that it works with certified installers across multiple regions.checked 4 Oct 2026
- Order handling
- The system processes substitutions and add-ons and is continuously tuned to improve performance.checked 3 Oct 2026
- Ordering languages
- Hi Auto supports Spanish-language orders; its FAQ says it supports English and Spanish.checked 4 Oct 2026
- Performance
- The company says it achieves 93% order completion and 96% order accuracy across about 1,000 stores.checked 4 Oct 2026
- PII
- The FAQ says Hi Auto does not retain customer personally identifiable information.checked 3 Oct 2026
- Pricing
- The opened official pages provide no plan prices; the site invites prospective customers to book a consultation.checked 3 Oct 2026
- Product
- Hi Auto is an AI order-taking system built specifically for QSR drive-thrus.checked 4 Oct 2026
- Requirements
- Deployment requires a POS system, drive-thru audio system, and reliable internet connectivity.checked 3 Oct 2026
- Scale
- The about page says the system operates at about 1,000 stores across three continents for more than 200 franchisees.checked 4 Oct 2026
- Security
- The product page describes multi-layered protection, strict controls, third-party audits and certifications, and customizable privacy features, without naming specific certifications there.checked 4 Oct 2026
- Support
- Hi Auto says it provides 24/7 remote system management and support by phone, text, or email.checked 4 Oct 2026
- Target customers
- The company says it focuses exclusively on drive-thru operations and serves corporate QSRs and franchisees.checked 4 Oct 2026
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