Heidi

Overview

Heidi is an AI medical scribe for clinicians who want consultation transcription and note creation alongside templates and cited clinical answers. It is a strong fit for clinicians building documentation into their workflow, but less so for anyone who needs every capability on mobile or more than one linked integration per profile.

For a broader view of this category, see our AI Medical Scribe Software guide.

Key features

Consultation notes and templates

Heidi transcribes consultations and generates clinical notes, with ambient capture among its capabilities. Clinicians can choose specialty-based templates, customize them, or build their own from scratch without learning a special syntax. That flexibility should help teams shape notes around their practice, though it does not remove the need to check generated documentation before use.

Heidi supports both note formats and helps clinicians edit notes and create documents. Its mobile app covers essential clinical functions, but document generation, Ask Heidi, template management, and some advanced features require web or desktop apps. Clinicians who work mainly from a phone should weigh that split carefully.

Clinical answers and integrations

Heidi Evidence provides clinical answers with citations, grounded in sources including guidelines, medicine references, and primary research. The citations make it possible to trace the basis for an answer, a useful distinction for clinical reference work; the feature complements rather than replaces professional judgment.

Heidi offers embedded and connected EHR integrations, with supported systems including Best Practice, Cliniko, Athena, Veradigm, Zedmed, and Genie. The constraint is one integration per Heidi profile, so a clinician who needs to connect multiple systems under a single profile may need another arrangement.

Privacy and security

Heidi says it holds ISO 27001, ISO 42001, and SOC 2 credentials and meets regional requirements including HIPAA, GDPR, PIPEDA, and APP. It also says consultation data, session transcriptions, and generated notes are not used to train its AI model. Deleted sessions are permanently removed from its servers and cannot be recovered, so deletion should be treated as final.

Pricing

Heidi uses a freemium model, with a free plan and a 14-day trial for the Clinician plan. Its paid Clinician and Teams plans include priority support.

• Free — free: One free seat, unlimited transcription, standard templates, and limited usage for other features. This is a useful starting point for an individual who wants ongoing transcription without paying, but the limits on other features make it less suitable for regular use of the broader toolkit.
• Clinician — custom pricing: A Standard or Max seat with a monthly usage allowance and a 14-day free trial. It suits an individual clinician who needs a paid seat and priority support; the monthly allowance is worth considering if use varies substantially.
• Teams — custom pricing: Custom seats and shared monthly capacity, with options to expand. This is the plan for teams that need shared capacity and room to grow, though custom pricing means costs depend on the arrangement.

Platforms

Heidi is available on Android, iOS, macOS, Windows, and the web, as well as through an extension. The platform range offers several ways to access it, but the division between essential mobile functions and more advanced web and desktop features matters: mobile users will not have the full feature set in one place.

Who it's for

Heidi is aimed at clinicians and is used across emergency departments, general practice, and specialist clinics. It is particularly relevant to clinicians who want transcription, customizable specialty templates, EHR connectivity, and cited clinical answers in the same product. It is a weaker fit for anyone whose workflow depends on multiple linked integrations or advanced tools exclusively on mobile. Heidi says its new Heidi II capabilities will not be available in the UK or EU.

Pros and cons

• Pro: Unlimited transcription on the free plan gives an individual a continuing way to produce consultation transcripts without a transcription quota.
• Pro: Specialty templates can be adapted or built from scratch without special syntax, making it practical to tailor documentation formats.
• Pro: Heidi Evidence pairs clinical answers with citations to references such as guidelines and primary research.
• Pro: The range of named EHR connections includes systems used in clinical settings, alongside embedded and connected integration options.
• Con: A profile can link to only one integration, which can complicate work across multiple EHR systems.
• Con: Mobile supports essential functions, while document generation, Ask Heidi, and template management sit on web and desktop, limiting phone-first workflows.
• Con: Free-plan usage is limited for features beyond transcription, and paid plan prices are custom rather than fixed.
• Con: Deleted sessions cannot be recovered, an important trade-off for users who may need to restore a record.

Alternatives

Choose Tali AI Scribe if a free plan with a 14-day Pro period followed by five AI Scribes per month and 60 minutes of dictation suits your expected volume, or if Linux support matters.

Vero is worth considering if its free plan's 10 encounters per month is enough, or if a fixed Pro price of $69 a month is preferable to custom pricing.

Consider Tandem Health AI Scribe if unlimited note generation, up to two custom templates, and invitations for up to two co-workers on its free plan fit your needs.

Chartnote AI Scribe may suit clinicians who can work within 15 AI Scribe notes per month on the free Basic plan or want a Pro plan priced at $39.99 a month.

Choose Lyrebird Health if its free plan's monthly allowances of 50 transcription and dictation actions and 10 document and letter actions match your workload.

Transcribe Health is an option for those whose needs fit its free plan limits of 30 encounters per month, up to 90 transcription minutes, and 1 GB of storage.

Basis AI Scribe is another option.

Choose Autochart.ai if a fixed-cost Starter plan at $29 a month, covering 20 encounters of up to 60 minutes each, better matches your volume.

Verdict

Heidi is best for clinicians who want transcription, editable clinical notes, flexible templates, and citation-backed answers in one workflow. Unlimited free transcription makes it approachable, while the one-integration-per-profile cap and mobile feature gaps are meaningful reasons to look elsewhere if your work depends on several EHRs or advanced tools on a phone.