Goodfeedback
Goodfeedback is an AI-powered review management platform for businesses of different sizes.
What Goodfeedback is
Goodfeedback is an AI-powered review management platform for businesses of different sizes. It creates branded QR codes and links that send happy customers to public review sites and unhappy customers to private feedback forms. Listed sources include Google Maps, Tripadvisor, Trustpilot, Yelp, and custom links, with syncing integrations for Google My Business, Tripadvisor, Trustpilot, and Yelp. Its AI can prepare personalized replies to Google reviews automatically or with one click. A quality gate blocks inappropriate replies and flags suspicious patterns for manual review. The dashboard follows ratings, response rates, and review trends across locations and exports PDF reports. Monitoring alerts and an API are available. A seven-day trial requires no credit card. Starter covers one location and 100 monthly Google AI replies, while Business covers up to 20 locations and 3,000 replies.
Good
- Branded QR codes and feedback links
- AI-generated Google review replies
- Dashboard with PDF report export
- Monitoring alerts available
- Seven-day trial without a card
Watch out
- No free plan
- Unused AI credits do not roll over
- AI output may contain errors
- Location and reply limits vary by plan
Who it suits
Goodfeedback suits businesses that collect reviews across major platforms, from single locations to multi-branch operations. Its listed sectors include healthcare, hospitality, restaurants, dental practices, home services, and agencies.
Verdict
Goodfeedback brings review collection, response assistance, and cross-location analytics into one service. Buyers should match plan limits to their locations and reply volume, and review AI text before publishing.
Plans and prices
From Goodfeedback's own pricing page, checked 14 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Free Trial | Free | 1 business location · 1 feedback page · unlimited QR printing · 5 AI replies · internal use only · 7 days |
| Starter | €19 a month | 1 business location · 2 feedback pages · unlimited QR printing · 100 Google AI replies/month · Google Reviews and extra review platforms · basic analytics · PDF export · 48-hour support response · monthly; annual option advertises 2 months free |
| Professional | €49 a month | 5 business locations · 10 feedback pages · unlimited QR printing · 500 Google AI replies/month · extra review platforms · custom review links · advanced analytics · PDF export · branding removal · 24-hour support response · monthly; annual option advertises 2 months free |
| Business | €129 a month | 20 business locations · unlimited feedback pages · unlimited QR printing · 3,000 Google AI replies/month · extra review platforms · custom review links · business analytics · PDF export · branding removal · 4-hour support response · from €129/month; annual option advertises 2 months free |
The facts
Each one read from Goodfeedback's own pages, with the date it was checked.
What it does
- AI reply languages
- The AI reply feature lists support for more than 20 languages, including English, French, Arabic, Spanish, German, Italian, Portuguese, Japanese, Korean, Chinese, Russian, Turkish, Indonesian, Hindi and Bengali.checked 14 Oct 2026
- AI response assistance
- Yeschecked 22 Sep 2026
- AI responses
- Its AI generates personalized replies to Google reviews, either automatically or with one click.checked 4 Oct 2026
- AI review replies
- Its AI reads Google review text, star rating, author and previous replies, then drafts a response in the review language and an appropriate tone.checked 14 Oct 2026
- AI sentiment analysis
- GoodFeedback analyzes feedback sentiment and produces insights intended to help businesses identify trends.checked 14 Oct 2026
- AI usage terms
- The terms say AI-generated output may contain errors and customers are responsible for reviewing content before publishing where applicable.checked 4 Oct 2026
- Analytics
- A single dashboard tracks ratings, response rates, and review trends across locations, with PDF report export.checked 4 Oct 2026
- API availability
- Custom integrations and API access are offered to enterprise customers through the sales team.checked 14 Oct 2026
- Auto-reply bot
- An automatic reply bot can publish Google-review responses on a schedule without manual posting for each review.checked 14 Oct 2026
- Compliance claim
- The legal page claims GDPR and CCPA compliance, annual SOC 2 Type II audits and ISO 27001 certification.checked 14 Oct 2026
- Credit rollover
- Unused AI credits do not roll over to the next billing period.checked 4 Oct 2026
- Customer segments
- The documentation describes use for single-location businesses through multi-branch chains, and the site lists solutions for doctors, hotels, restaurants, dentists, home services, multi-location businesses, and agencies.checked 4 Oct 2026
- Dashboard analytics
- The product dashboard tracks ratings, response rates, feedback trends and sentiment across locations.checked 14 Oct 2026
- Documentation depth
- The documentation includes getting-started guides, feature articles, integrations, billing, account settings, team permissions, multi-location and FAQs.checked 14 Oct 2026
- Enterprise options
- The contact page says custom integrations and API access are available for enterprise customers.checked 4 Oct 2026
- Feedback collection
- It creates branded QR codes and links that route happy customers to review platforms and unhappy customers to private feedback forms.checked 4 Oct 2026
- Feedback routing
- The feedback flow sends positive experiences toward public review pages and directs neutral or negative experiences to private feedback forms.checked 14 Oct 2026
- Independent description: AI bot
- The LinkedIn post says the AI review bot can automatically produce professional replies to Google reviews.checked 14 Oct 2026
- Independent description: private recovery
- The LinkedIn post presents private feedback as a way for businesses to understand problems and make them right before customers leave public criticism.checked 14 Oct 2026
- Independent description: QR workflow
- A LinkedIn product post describes customers scanning a QR code, sharing feedback privately when something is wrong, and being sent to Google or Tripadvisor when satisfied.checked 14 Oct 2026
The company
- Company scale claim
- The company page claims more than 10,000 active businesses, 50 million reviews analyzed, 99.9% uptime and customers in more than 150 countries.checked 14 Oct 2026
- Founded
- GoodFeedback says it was founded in 2025.checked 14 Oct 2026
Money
- Free plan
- Nochecked 22 Sep 2026
Where it runs
- Independent description: no app
- The LinkedIn post says customers can use the QR flow without downloading an app or creating an account.checked 14 Oct 2026
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