FRM Solutions

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Score6.7

Rank#3 of 22

Free planNo

Runs onAndroid, API, iOS, Web

Summary

FRM Solutions is a Franchise Relationship Management platform designed for franchisors, including enterprise and multi-brand organizations. Its suite covers franchise sales and candidate management, agreement information, project planning, site visits, franchisee access, case management, royalty management and product ordering. Sales tools automate leads and campaigns, track activity, provide dashboards and reports, and support FDD e-signatures. Franchise Information Manager tracks agreements and dates across brands and locations; Project Planner organizes phased work, tasks and dependencies. Site Visit supports mobile or tablet questionnaires, scoring and follow-up tasks. Franchisee Gateway provides documents, project access and help requests, while Case Management tracks incidents through resolution. Royalty Management connects with POS and ERP systems and supports international currency reporting. Product Ordering includes payments, inventory and shipment tracking. Built on Microsoft Dynamics CRM and SharePoint, FRM also offers an open API for integrations and SMS. Pricing is available on request. Basic Support is included with each license, and Premier Support is also available.

Who it is for

FRM Solutions suits enterprise-level franchisors, particularly multi-brand organizations with complex processes. Its modules are relevant to teams managing franchise sales, agreements, field visits, cases, royalties and product orders.

What is good

Covers sales, agreements, projects, visits, cases and royalties.
Tracks franchise agreements across brands and locations.
Supports mobile or tablet site visits with weighted scoring.
Basic Support is included with each license.
Open API supports integrations and SMS.

What to know first

Pricing is available only on request.
Designed specifically for franchisors.
Premier Support is a separate offering.

Verdict

FRM Solutions brings a broad set of franchise operations into one platform built on Microsoft Dynamics CRM and SharePoint. It is aimed at enterprise franchisors; pricing requires a request.

FRM Solutions plans and pricing

All plans

Enterprise Not published Enterprise franchise needs frmsolutions.com · 1 Oct 2026

Custom enterprise solution Not published Custom solution tailored to your needs · Contact FRM for details frmsolutions.com · 2 Oct 2026

Compared on franchise CRM software

Franchisee portal: Yesfrmsolutions.com
Location records: Yesfrmsolutions.com
Lead routing: Yesfrmsolutions.com
Onboarding workflows: Yesfrmsolutions.com

Facts

Purpose: FRM means Franchise Relationship Management and the product is designed specifically for franchisors.frmsolutions.com · 1 Oct 2026
Core platform: FRM is built on Microsoft Dynamics CRM and Microsoft SharePoint.frmsolutions.com · 1 Oct 2026
Sales automation: Franchise Sales & Candidate Gateway provides lead automation, custom dashboards, drip campaigns, email syncing, activity tracking, reporting and FDD e-signatures.frmsolutions.com · 1 Oct 2026
Open API: FRM states that it has an open API for integrating other solutions and sending SMS messages through FRM.frmsolutions.com · 1 Oct 2026
Information management: Franchise Information Manager tracks agreement details, automates dates, supports custom workflows and alerts, manages multiple brands and locations, and includes an Item 20 report.frmsolutions.com · 1 Oct 2026
Project planning: Project Planner manages sequential or phased projects, assigns tasks, supports franchisee collaboration through Franchisee Gateway, and provides project dependencies and custom reports.frmsolutions.com · 1 Oct 2026
Site visits: Site Visit is built for tablet or mobile use and supports custom questionnaires, weighted scoring, follow-up tasks, reports and dashboards.frmsolutions.com · 1 Oct 2026
Case management: Case Management tracks incidents from intake through resolution and keeps ticket communication inside the Franchisee Gateway.frmsolutions.com · 1 Oct 2026
Royalty integration: Royalty Management integrates with POS systems, posts invoices to ERP systems, supports multi-brand organizations and provides international currency sales reporting.frmsolutions.com · 1 Oct 2026
Product ordering: Franchisee Product Ordering lets franchisees build carts, purchase products, manage payments, and track payment status, inventory and shipments, with ERP integration.frmsolutions.com · 1 Oct 2026
Legacy integration: FRM 9.0 Virtual Entities connect users with legacy databases without building complicated integrations or synchronization processes.frmsolutions.com · 1 Oct 2026
Security: FRM says it uses reasonable security efforts and precautions such as a secure server to protect provided personal information.frmsolutions.com · 1 Oct 2026
Support: Basic Support is included with each license and offers online case submission, a resource library, knowledge articles and a standard two-business-day initial response.frmsolutions.com · 1 Oct 2026
Premier support: Premier Support offers a one-business-day initial response and includes troubleshooting, configuration, security-role changes, remote access support, customizations and training.frmsolutions.com · 1 Oct 2026
Target customers: FRM describes its solutions as designed for enterprise-level franchisors, including multi-brand organizations with complex technology and process requirements.frmsolutions.com · 1 Oct 2026
Product purpose: FRM means Franchise Relationship Management, with tools designed specifically for franchisors and customized to their needs.frmsolutions.com · 2 Oct 2026
Core suite: The suite covers franchise sales and candidate management, franchise information, project planning, site visits, franchisee access, case management, royalty management, and product ordering.frmsolutions.com · 2 Oct 2026
Sales pipeline: Sales tools include lead automation, custom dashboards, automated drip campaigns, activity tracking, reporting, and compliant FDD e-signatures.frmsolutions.com · 2 Oct 2026
Franchise information: Franchise Information Manager tracks agreement details and milestones, supports multiple brands and locations, and includes an Item 20 report.frmsolutions.com · 2 Oct 2026
Field audits: Site Visit is built for tablet or mobile use and supports custom questionnaires, weighted scoring, follow-up tasks, and custom reports and dashboards.frmsolutions.com · 2 Oct 2026
Royalty management: Royalty Management handles complex royalty rates and invoice processing, integrates with POS systems and preferred ERP systems, and supports international currency sales reporting.frmsolutions.com · 2 Oct 2026
Platform foundation: FRM says its product is built on an open platform extending Microsoft Dynamics CRM, and its platform also uses Microsoft SharePoint.frmsolutions.com · 2 Oct 2026
API: FRM states that it has an open API for integrating other solutions, including sending SMS messages through FRM.frmsolutions.com · 2 Oct 2026
Security and compliance: The sales solution supports sending, receiving, and tracking compliant FDD e-signatures.frmsolutions.com · 2 Oct 2026
Intended customers: FRM describes Royalty Management as designed for large and multi-brand organizations and says the platform serves enterprise-level franchisors.frmsolutions.com · 2 Oct 2026