FailSafe

Overview

FailSafe is a SaaS security posture management platform that maps SaaS and AI exposure across connected Microsoft 365 and Google Workspace tenants. It is best suited to small and midsize businesses and MSPs that want visibility without installing agents or granting write access. Its read-only approach limits operational risk, but teams must make fixes themselves.

Key features

Discovery covers SaaS and AI applications, OAuth permissions, shadow IT, and shadow AI. Inventory, grant visibility, license-waste detection, stale-access review, and drift detection give security teams several useful angles on app sprawl and access risk. A-to-F posture scores provide a quick prioritization signal, while PDF reports map findings to NIST CSF, CIS v8, SOC 2, and ISO 27001. That makes FailSafe useful for review and compliance workflows, not a substitute for remediation tooling.

Read-only API connections to Microsoft 365 and Google Workspace mean no device agents are required and FailSafe cannot change account settings. Financial transaction cross-reference and endpoint inventory are additional discovery layers; endpoint posture is included in Shadow IT Complete. MSP capabilities include a portfolio dashboard, white-labeled reports, and role-based isolation between client engagements, plus API keys, PSA webhooks for ConnectWise, Autotask, and Halo, and SIEM export in CEF, Splunk HEC, Datadog, and JSON. These integrations make the MSP tier more relevant to service providers managing multiple clients than to a single organization.

Customer data is encrypted in transit and at rest, production infrastructure is in the United States, and customer data is not used to train AI models. FailSafe is not SOC 2 attested and has not had a third-party penetration test; SOC 2 Type 1 is targeted for 2027. Email Intelligence, when enabled, reads transactional SaaS signals, does not retain raw message bodies after processing, and can be disabled at any time.

Pricing

The free plan costs nothing, requires no card, and covers up to 80 users in one organization. It is a practical starting point for a small team, but the organization cap rules it out for multi-tenant use.

Shadow IT costs $9 a month, billed $9/mo or $99/yr (one free month), on a 12 month term; it supports up to 80 users and one organization. Shadow IT Plus costs $29 a month, billed $29/mo or $319/yr (one free month), also on a 12 month term and with the same user and organization limits. The higher tier therefore does not raise those caps; buyers should choose it for its added plan scope rather than greater capacity.

Shadow IT Complete costs $189 a month, billed $189/mo or $2,079/yr (one free month), on a 12 month term. Its unlimited users and flat rate make it the clearest fit for a larger single organization, and it includes endpoint posture. The cheaper plans retain the 80-user, one-organization ceiling.

FailSafe for MSPs uses custom pricing quoted per seat across the portfolio, varying with portfolio size, platform mix, and integration scope. Enterprise is quote based and includes a dedicated security engineer, remediation hours, SSO, MSA and DPA, and SLA. There is no free trial. MSP partner inquiries receive a response within one business day and include a 15 minute scoping call.

Platforms

FailSafe is available through web and API access. Its security connections are read-only integrations with Microsoft 365 and Google Workspace, rather than device-based agents.

Who it's for

Choose FailSafe if your priority is discovering SaaS and AI exposure, reviewing access, and producing compliance-oriented reports across a small or midsize organization. MSPs may find the portfolio controls and PSA and SIEM integrations more compelling than the single-organization tiers. Look elsewhere if automated remediation is essential, or if formal SOC 2 attestation or a completed third-party penetration test is a procurement requirement.

Pros and cons

• Pros: Agentless, read-only connections avoid installing device agents and limit the platform to observation.
• Pros: SaaS and AI discovery, access reviews, drift detection, and standards-mapped reports support both exposure review and compliance work.
• Pros: Shadow IT Complete removes the 80-user cap for a single organization at a flat rate.
• Cons: No automated remediation means findings need a separate corrective workflow.
• Cons: The free and lower-cost tiers are limited to one organization and 80 users.
• Cons: It is not SOC 2 attested and has not received a third-party penetration test.

Alternatives

For a broader category comparison, see SaaS Security Posture Management Software. Obsidian Security is worth considering for its free tier, which covers up to 1K users and includes app-sprawl discovery and spear-phishing detection. Qualys External Attack Surface Management offers a 30-day no-cost CSAM with EASM option for buyers who want to evaluate that product before paying. Cloudflare Access has a forever-free plan for under 50 users and a $7 a month pay-as-you-go plan; consider it if its plan structure fits better. Onam Security API Security has a forever-free plan for one cloud account, up to 500 resources, and 30-day finding history, with Pro at $22 a month; it may suit buyers looking for a resource-capped free option. Zscaler Private Access, Skyhigh Private Access, Check Point Harmony SASE, and iboss Cloud are alternatives to compare for their respective private-access or SASE offerings.

Verdict

FailSafe is a strong fit for SMBs and MSPs that need a read-only view of SaaS and AI exposure, especially when compliance reporting and multi-client oversight matter. Choose it for discovery without agents; look elsewhere when the priority is automated fixes or procurement requires current third-party assurance.