Equifax Immigration Case Management
Equifax Immigration Case Management is a cloud-based case management product for immigration law firms, nonprofit organizations, and employers.
What Equifax Immigration Case Management is
Equifax Immigration Case Management is a cloud-based case management product for immigration law firms, nonprofit organizations, and employers. Its Edge version includes a customizable client web portal, and the service stores over 7 million Foreign National Records. Case work can use electronic forms and smart questionnaires, with predefined or customizable workflows tailored to individual cases. Alerts flag tasks needing attention, while standard and customizable reports cover deadlines, milestones, case metrics, and employee performance. Outlook and Word desktop integrators connect Microsoft Office work with ICM: Outlook emails and attachments can be uploaded to client files, while Word templates can merge client and case data. Both require Windows desktop versions of Microsoft Office and do not support Office web apps. Acuity scheduling can exchange appointment information with Edge calendars when an Acuity subscription includes API access. A Chrome E-File extension transfers ICM data to government e-file systems and lists support for ETA-9141, DS-160, ETA-9035, H-1B Registration, and ETA-9089. Pricing is set out in an applicable Service Order rather than publicly displayed.
Good
- Customizable client portal is included with Edge.
- Offers electronic forms and smart questionnaires.
- Alerts identify tasks needing attention.
- Reports cover deadlines, milestones, case metrics, and performance.
- Chrome extension supports listed government e-file forms.
Watch out
- No public price is shown; fees are in a Service Order.
- Office integrators do not support Office web apps.
- Outlook and Word integrators require Windows desktop Office.
- Acuity calendar exchange requires a subscription with API access.
Who it suits
It is designed for immigration law firms, nonprofit organizations, and employers managing immigration cases. Teams relying on the Outlook or Word integrators need Windows desktop Microsoft Office.
Verdict
Equifax Immigration Case Management combines case workflows, document tools, reporting, and a client portal for immigration matters. Review the Office desktop requirements and service-order pricing if those affect your organization.
Plans and prices
From Equifax Immigration Case Management's own pricing page, checked 8 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Equifax Immigration Case Management (Edge) | Priced on request | Prices are listed in an applicable Service Order; no public price shown. |
The facts
Each one read from Equifax Immigration Case Management's own pages, with the date it was checked.
What it does
- Acuity integration
- Acuity scheduling can exchange foreign national appointment information with Edge calendars, and requires an Acuity subscription with API access.checked 8 Oct 2026
- Case records
- An Equifax product sheet says the service stores over 7 million Foreign National Records.checked 8 Oct 2026
- Chrome extension
- Equifax’s Chrome E-File extension transfers data from ICM to government e-file systems and lists support for ETA-9141, DS-160, ETA-9035, H-1B Registration, and ETA-9089.checked 8 Oct 2026
- Client portal
- Edge includes a customizable client web portal.checked 8 Oct 2026
- Desktop requirement
- The Outlook and Word Integrators are compatible with Windows desktop versions of Microsoft Office and do not support Office web apps.checked 8 Oct 2026
- Forms and questionnaires
- Equifax describes the product as providing up-to-date electronic forms and smart questionnaires.checked 8 Oct 2026
- Outlook integration
- The Outlook Integrator uploads emails and attachments from Outlook into ICM client files.checked 8 Oct 2026
- Pricing terms
- The agreement says fees are listed in an applicable Service Order and invoices are generally payable upon receipt.checked 8 Oct 2026
- Purpose
- The cloud-based case management product is designed for immigration law firms, nonprofit organizations, and employers.checked 8 Oct 2026
- Reporting
- Equifax describes standard and customizable reports for deadlines, milestones, case metrics, and employee performance.checked 8 Oct 2026
- Security
- Equifax’s ICM walkthrough says multifactor authentication is available for law firm, HR, and foreign national system users through an authenticator app.checked 8 Oct 2026
- Support
- Equifax’s product materials direct customers experiencing integrator installation errors to IT support or Equifax ICM Support.checked 8 Oct 2026
- Word integration
- The Word Integrator stores customizable document templates and merges client and case data into them.checked 8 Oct 2026
- Workflow
- The product supports predefined and customizable workflows tailored to a case, with alerts identifying tasks needing attention.checked 8 Oct 2026
The company
- Headquarters
- Atlanta, Georgia, United Stateschecked 28 Sep 2026
