eGain Conversational AI

C tier on Conversational AI PlatformsScore 5.9 · #21 of 41

Android app: Not listed
Free plan: Trial only
Paid plans from: $0.50/mo
Runs on: api, Web

Summary

eGain Conversational AI is ranked #21 of 41 in conversational AI platforms on Everything Xiaomi. It runs on API, Web. There is no free plan. A free trial is offered. Paid plans start at $0.50/mo.

eGain Conversational AI plans and pricing

All plans

eGain AI Agent $0.50/mo per resolution; or $25 per user per month Suggested list price · Resolution pricing is also offered; product page defines a resolution as a customer conversation followed by 24 hours of silence egain.com · 5 Oct 2026

Compared on conversational AI platforms

Free plan: Noegain.com
Voice channel: Yesegain.com
Chat channels: web chat, in-app messaging, Apple Business Chat, Facebook Messenger, SMS, WhatsAppegain.com
Generative AI: Yesegain.com
Deployment options: cloudegain.com
Human handoff: Yesegain.com

Facts

What it does: eGain AI Agent provides conversational guidance for customers, agents, and employees, using trusted knowledge to answer questions across channels.egain.com · 5 Oct 2026
Customer self-service: The customer self-service agent can be embedded on a website and supports escalation to SMS, email, or phone.egain.com · 5 Oct 2026
Agent assistance: The contact center product detects intent in real time, monitors conversations, and guides agents through complex interactions step by step.egain.com · 5 Oct 2026
Knowledge sources: The product page lists PDF, Word, and HTML documents, websites, and the eGain Knowledge Portal as content sources.egain.com · 5 Oct 2026
Usage limits: The self-service product page lists five conversational AI agents and a limit of 10 million characters per AI Agent.egain.com · 5 Oct 2026
Integrations: eGain says AI Agent can provide answers in Microsoft Teams, Slack, and Zoom, and connect to CCaaS, CRM, and other systems.egain.com · 5 Oct 2026
Contact center platforms: The contact center product page names Amazon Connect and Genesys as existing platform integrations.egain.com · 5 Oct 2026
Security and compliance: eGain lists SOC 2 Type II, FedRAMP, HIPAA, GDPR, and PCI DSS among its security and compliance credentials.egain.com · 5 Oct 2026
Browser access: eGain’s application documentation says the Advisor Desktop is accessible using current versions of Chrome, Firefox, and Microsoft Edge.help.egain.com · 5 Oct 2026
Developer access: eGain Composer provides APIs, Model Context Protocol servers, and SDKs for building AI-knowledge business applications.egain.com · 5 Oct 2026
Free trial: The self-service product FAQ says eGain AI Agent is available at no charge for the first two weeks.egain.com · 5 Oct 2026
No-cost pilot: eGain offers a guided, no-cost 30-day pilot with its implementation team.egain.com · 5 Oct 2026