eGain Conversational AI

Name: eGain Conversational AI
Price: 0.5 USD

Place

#27 of 41

Chart

Score

6.1

The facts below are what the maker publishes about eGain Conversational AI, checked and dated. Our editors have not written about it yet.

Plans and prices

From eGain Conversational AI's own pricing page, checked 5 Oct 2026.

Plan	Price	What it gives you
eGain AI Agent	$0.50 a month	Suggested list price · Resolution pricing is also offered; product page defines a resolution as a customer conversation followed by 24 hours of silence · per resolution; or $25 per user per month

Each one read from eGain Conversational AI's own pages, with the date it was checked.

Agent assistance: The contact center product detects intent in real time, monitors conversations, and guides agents through complex interactions step by step.checked 5 Oct 2026
Customer self-service: The customer self-service agent can be embedded on a website and supports escalation to SMS, email, or phone.checked 5 Oct 2026
Developer access: eGain Composer provides APIs, Model Context Protocol servers, and SDKs for building AI-knowledge business applications.checked 5 Oct 2026
Integrations: eGain says AI Agent can provide answers in Microsoft Teams, Slack, and Zoom, and connect to CCaaS, CRM, and other systems.checked 5 Oct 2026
Knowledge sources: The product page lists PDF, Word, and HTML documents, websites, and the eGain Knowledge Portal as content sources.checked 5 Oct 2026
Security and compliance: eGain lists SOC 2 Type II, FedRAMP, HIPAA, GDPR, and PCI DSS among its security and compliance credentials.checked 5 Oct 2026
Usage limits: The self-service product page lists five conversational AI agents and a limit of 10 million characters per AI Agent.checked 5 Oct 2026
What it does: eGain AI Agent provides conversational guidance for customers, agents, and employees, using trusted knowledge to answer questions across channels.checked 5 Oct 2026

Browser access: eGain’s application documentation says the Advisor Desktop is accessible using current versions of Chrome, Firefox, and Microsoft Edge.checked 5 Oct 2026
Contact center platforms: The contact center product page names Amazon Connect and Genesys as existing platform integrations.checked 5 Oct 2026

Free trial: The self-service product FAQ says eGain AI Agent is available at no charge for the first two weeks.checked 5 Oct 2026
No-cost pilot: eGain offers a guided, no-cost 30-day pilot with its implementation team.checked 5 Oct 2026