Doctena Pro
Doctena Pro combines an online agenda, patient portal, and AI voice assistant for medical and paramedical practices.
What Doctena Pro is
Doctena Pro combines an online agenda, patient portal, and AI voice assistant for medical and paramedical practices. Patients can book at any time through Doctena or a practice’s website without creating an account. Practices configure appointment types, durations, booking rules, and availability by practitioner and location. The agenda sends automatic SMS and email reminders, and canceled slots can be offered to patients on a waiting list. The Virtual Assistant answers incoming calls and can book appointments directly using real-time availability. Practitioners can access their agenda through the mobile app while away from the practice. Doctena says the service integrates with more than 25 practice-management systems to sync appointments, availability, and patient data in real time. It is available in Belgium, Luxembourg, Germany, Austria, the Netherlands, and Switzerland, with local support in each market. Pricing starts at €25/mo (annual). A free personalized demo is available without commitment or a credit card. Doctena says its information security management system is certified to ISO/IEC 27001:2022 and that patient data is hosted in the EU.
Good
- Patients can book without an account.
- Automatic SMS and email appointment reminders.
- Canceled slots can be offered to a waiting list.
- Virtual Assistant can book from incoming calls.
- Integrates with 25+ practice-management systems.
Watch out
- No free plan is available.
- Pricing starts at €25/mo (annual).
- Availability is limited to six listed countries.
- Cancellation is subject to the terms’ notice period.
Who it suits
It suits medical and paramedical practices, including group practices and organizations with multiple locations, that need online booking and agenda management.
Verdict
Doctena Pro combines practice scheduling, patient booking, reminders, and call handling. Its availability is limited to six countries, and cancellations follow the notice period in the terms.
Plans and prices
From Doctena Pro's own pricing page, checked 7 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Basic | — | Customizable online agenda · patient database · email confirmations and reminders · online booking through your website · onboarding and support · 29€/mo; 25€/mo |
| Customized (À la carte) | Priced on request | Professional website creation · telephone secretary service · other services based on needs · Pricing based on your setup |
| Doctena Virtual Assistant (add-on) | — | First 100 call minutes included · additional minutes at a fixed rate · no installation fees · +89€/mo |
| Premium | — | Everything in Smart · EMR synchronization · multiple locations · video consultation with online payment · resource management · 69€/mo; 55€/mo |
| Smart | — | Everything in Basic · Doctena portal visibility · professional profile · free SMS for portal bookings · website widget or click-through link · 45€/mo; 35€/mo |
The facts
Each one read from Doctena Pro's own pages, with the date it was checked.
What it does
- Agenda controls
- Practices can configure appointment types, durations, booking rules and availability for practitioners and locations.checked 7 Oct 2026
- Availability
- Doctena Pro is available in Belgium, Luxembourg, Germany, Austria, the Netherlands and Switzerland, with local support in each market.checked 7 Oct 2026
- Data protection
- The Trust Center describes GDPR-by-design practices and says patient data is hosted on AWS in Frankfurt, with encrypted disaster-recovery copies in Ireland.checked 7 Oct 2026
- Demo
- Doctena offers a free personalized demo with no commitment or credit card required.checked 7 Oct 2026
- Integrations
- Doctena Pro says it integrates with more than 25 practice-management systems and can sync appointments, availability and patient data in real time.checked 7 Oct 2026
- Intended users
- Doctena Pro is marketed to medical and paramedical practices, including group practices and practices with multiple locations.checked 7 Oct 2026
- Mobile access
- The Doctena Pro mobile app gives practitioners access to their agenda while away from the practice.checked 7 Oct 2026
- Online booking
- Patients can book around the clock through Doctena or a practice’s own website, without an account.checked 7 Oct 2026
- Purpose
- Doctena Pro combines an online agenda, patient portal and AI voice assistant for healthcare practices.checked 7 Oct 2026
- Reminders
- The agenda sends automatic SMS and email reminders, and canceled slots can be offered to patients on a waiting list.checked 7 Oct 2026
- Security
- Doctena’s Trust Center says its information security management system is certified to ISO/IEC 27001:2022 and patient data is hosted in the EU.checked 7 Oct 2026
- Support
- The Basic plan includes free one-to-one onboarding and support by email, phone and chat, as well as local support.checked 7 Oct 2026
- Virtual Assistant
- The Doctena Virtual Assistant handles incoming calls and can book appointments directly in the agenda using real-time availability.checked 7 Oct 2026
The company
- Founded
- 2013checked 28 Sep 2026
- Headquarters
- Luxembourg, Luxembourgchecked 28 Sep 2026
Money
- Plan changes and cancellation
- Customers can upgrade or downgrade at any time; cancellation is subject to the notice period in the terms and conditions.checked 7 Oct 2026
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